Table Games Floor Supervisor jobs in Wilmington, DE

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Supervises day-to-day operations of all Table Games.
• Directs the Table Games Dealers to accomplish the goals of the Table Games department.
• Provides visible leadership in gaming operation areas.
• Responsible for the integrity of daily operations.  Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.
• Maintains a continuous inspection of cards and dice, always ensuring the security of the table games.
• Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers. 
• Responsible for the accountability of the chips for each designated shift by maintaining a paper trail.  Ensures the safety of all gaming chips, dice, and monies entrusted.
• Shall make table fills/credits as needed.
• Responsible for settling disputes with customers, dealers, and management staff.
• Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances, or concerns from employees.
• Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.
• Presents oneself as a credit to Company and encourages others to do the same.
• Flexible ability to work varied shifts to include nights, weekends, and holidays.
• Performs all other related and compatible duties as assigned.

This position directly supervises Table Games Dealers on shift.

BRING US YOUR BEST.

Must be a minimum of 21 years of age.  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Associate’s degree from an accredited college or university; and a minimum of 2 years comparable table games management experience; or equivalent combination of education and experience.  Table Games experience required. Must possess basic knowledge of Microsoft Office Systems, and must be proficient with Excel, Word, and Outlook.

Excellent communication skills both written and oral.  Ability to read, analyze, interpret, and comprehend documents, instructions, and correspondence/memos.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers or staff, customers, and the public and over the radio.

Must qualify for a license with the Maryland State Lottery Agency and meet any credentialing requirements of the Maryland Gaming Control Board.  Must be able to obtain a Responsible Alcohol Training certification.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

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