Tax Research Manager jobs in Oklahoma City, OK

Taxpayer Resource Center Service Manager

Salary Range- $75,000.00- $85,000.00

GENERAL FUNCTION

The Taxpayer Resource Center Service Manager is responsible for the oversight of the Customer Service Supervisor team. Manager will perform supervisory functions, including but not limited to assigning and reviewing work, employee performance reviews, and provide employee trainings. There will be a strong emphasis on coaching and developing supervisor team into strong leaders. Managers will have some interaction with taxpayers surrounding complex issues, quality control and understanding feedback from taxpayers. Manager will partner with the TRC Director to implement consistent processes across functions and building strong relationships with internal divisions.

TYPICAL FUNCTIONS

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

· Coach, lead and manage service supervisors

· Maintain employee performance utilizing key performance indicators

· Ensure adherence to agency policies and procedures

· Assist staff and taxpayers on escalated and/or complex issues

· Report to division leadership surrounding key performance indicators

· Collaborate with TRC leadership team on continuous process improvement

· Lead with high integrity constantly promoting a strong team atmosphere

· Establish and maintain effective working relationships with others

· Facilitate leadership trainings and meetings with service supervisors weekly

· Works closely with division trainer to ensure employees are progressing well in their training development; proactively look for training opportunities

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Strengths you will bring:

· Strong computer skills

· Unparalleled customer service and interpersonal skills

· Friendly and customer-focused attitude in every situation

· Ability to learn quickly and embrace change

· Hard-working, articulate and detail-oriented

· Comfortable multi-tasking in a high-energy environment

· Actively listen and anticipate customer needs

· Strong problem solving skills

· Dedication to enhancing company culture

QUALIFICATIONS

· A bachelor’s degree or a combination of education and relevant experience

· Minimum 5 years of leadership experience

· Minimum of 5 years of customer service experience

· Previous tax knowledge a plus

SPECIAL REQUIREMENTS

Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant’s home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Application Question(s):

• are you willing to undergo a background check by fingerprinting?

Education:

• Bachelor's (Preferred)

Experience:

• leadership, customer service: 5 years (Preferred)

Ability to Relocate:

• Oklahoma City, OK 73102: Relocate before starting work (Required)

Work Location: In person