Technical Sales Support Specialist jobs in Akron, OH

As a Security Sales Support Specialist, you will provide sales support, sales administrative assistance and project support to the sales associates within the assigned strategic accounts.

• Provide telephone and email support to Strategic Account customers under guidance of Client Executive and/or Account Executive.
• Secure orders, arrange delivery dates, monitor installation dates, and order closure.
• Provide project management support to sales initiatives within account.
• Participate in developing and implementing marketing action plans.
• Provide assistance in the development of customer presentations and proposals that ensure professionalism and results.
• Maintain contacts with customers in relation to their requirements.
• Ensure that customers are knowledgeable of Securitas Electronic Security policies relative to sales, systems support and service.
• Follow up on each sale and the resulting installation of hardware and software products.
• Ensure that outstanding receivables are minimized through planning and coordination with company finance associates and the customer.
• Resolve customer complaints and concerns as effectively and quickly as possible.
• Assist in the preparation of accurate sales forecasts, call reports and sales activity reports for submission to the Client Executive on a timely basis.
• Report proposal/prospect status through the Client Executive.
• Implement and continually review the proper flow of contracts to company headquarters to ensure timeliness and accuracy of all contractual relationships with customers for both hardware and systems products.
• Maintain high level of communication with functional groups within the Strategic Accounts division as well as with Service/Installation and Finance to maximize sales and customer satisfaction.

• Prefer college graduate with BS/BA in business or marketing related area. Consideration given to relevant prior work experience.
• Strong verbal and written communication skills.
• Good interpersonal skills.
• Exceptional organizational skills are a must.
• Thorough understanding of Excel
• Thorough understanding of PowerPoint
• Thorough understanding of Outlook