Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Berkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the products and services required to compete in the rapidly evolving industrial marketplace.
With more than 1,000 suppliers, we have more than 1 million industrial/MROP products available online, dispersed from three strategically located distribution centers - Detroit, Los Angeles and Houston. In the spirit of 4.0 logistics, our state-of-the-art automated fulfillment centers are fully heated & air-conditioned. Our same-day shipping capabilities enable 1- & 2-day delivery to most of the U.S. and fast delivery times outside of the U.S. Berkshire eSupply has various ready-made tools connecting all aspects of the supply chain, aiming to deliver the perfect blend of technology, talent, data, and products.
Besides our vast inventory and logistics capabilities, Berkshire eSupply’s services such as private label e-commerce platforms, private label vending solutions, and marketing support options make us a formidable partner for independent distributors looking to provide their customer base a level of service that can surpass the national distributors. With the Berkshire eSupply Network, independents can "Harness the Power of e."
We’re currently looking for an experienced Technical Support Specialist III to join our team. In the Technical Support Specialist III role, you will provide support to Berkshire eSupply’s domestic & international customers who utilize our private label ecommerce platform. You will coordinate support & development of our private label ecommerce platform with our internal Tech teams, Field Sales, and international partners in order to provide unmatched service to our customers and support the growth of the Berkshire eSupply Network. Our team can effectively support our customers remotely via our headquarters in Novi, but some demonstrations/training may require an onsite visit.
Why join the Berkshire eSupply Team?
If your experience aligns with the description below and you’re ready to be a part of a growing team that is changing the game for independents, then click Apply Now! Placement will occur ASAP.
POSITION RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:
This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.
This position is based in our Novi, MI facility, so only candidates residing in the Metro Detroit area will be considered. Must be authorized to work in the United States.
Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
From: Berkshire Production Supply
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