Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Exciting Opportunity to Join Our Team and Provide Exceptional Customer Service!
Join our team as a Bilingual Customer Support Representative and take on the opportunity to assist our customers with their newspaper advertising needs. You will have the chance to develop and apply your customer service skills and provide exceptional support to ensure the satisfaction of our valued customers. As a member of our team, you will be responsible for responding to incoming calls, processing advertising orders, providing product information, and resolving any customer inquiries or concerns. In this role, our Customer Support Representative will work with both English and French speaking customers via phone and email.
We are looking for someone who is patient, empathetic, and communicative. They should have excellent organizational and time management skills to excel in this role. If you have a passion for customer service and enjoy working in a fast-paced environment, we look forward to receiving your application.
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Hybrid in-office/remote working opportunity available after the in-office training period. Our team members build a foundation through in-person training and support and then begin to work remotely/hybrid. We have a rotating schedule for in-office workdays approximately two days every four to six weeks.
In addition, there is an opportunity to earn extra monthly compensation through a quality and productivity incentive.
Apply today and join our team!
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
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Work Location: Hybrid remote in Amherst, NY 14221
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