Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Job Reference Number: 18470
Employment Type: Full-Time, Hybrid
Segment: Elior Corporate
Brand: ENA Corporate
State: North Carolina (US-NC)
When you join Elior North America, you are joining a food service team that is united in our appetite for growth and in our passion to make an impact on our world.
As a food service company, we have the privilege to serve our communities in a meaningful way. Each meal our teams prepare, serve or deliver is an opportunity to connect with our customers and to help brighten their day while providing nourishment to their bodies and minds. This is the core of our united mission.
Each one of our distinct companies is trusted within the industries they serve, including K-12 schools, colleges and universities, healthcare, senior living and senior nutrition, corporate dining, cultural attractions, corrections and prepared meals.
The Elior North America corporate teams’ purpose is to support every company and segment with the necessary resources to develop the team members and grow the business.
Job Overview:
The Technical Support Specialist role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Ensuring that service levels and targets are achieved, as well as meeting customer satisfaction and continuous service delivery demands.
Key Accountabilities:
Strategy & Planning:
Operational Management:
Skills Required:
Formal Education & Certification:
About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.
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