Technical Sales Support Specialist jobs in Gastonia, NC

Job Details

Description

The Technical Sales Specialist for integration team is on the front line and is primarily tasked with finding new customers and uncovering our next project. A TSS is the face of our integration group and is a consultant that our customers rely on to help identify their manufacturing challenges and provide a solution through automation. The TSS works with the integration engineers and proposal teams to deliver a solution that meets the customers needs. They will proactively promote the capabilities of the Automation Integration Team and communicate the value delivered by the automation, robotic, measurement, and inspection solutions provided. This position is all about hunting the next customer or project and delivering tangible value to customers.

Position is ideal for an individual that enjoys:

• Looking at manual, manufacturing  processes and identifying ways to automate them

• Technical and commercial engineering discussions focused on automation/robotics; measurement and inspection technologies; product quality; continuous improvement

• Working with customers in industries such as pharmaceuticals, automotive, medical devices, food and beverage, communication, and more

• The culture that comes with being part of an employee owned company

Essential Functions

• Meet annual sales goals as established by the Sales Manager.  

• Develop new business opportunities and be more focused on hunting than farming.

• Track opportunities and activities in CRM and maintain a healthy sales funnel. 

• Adhere to the Cross CRM Netsuite TSS Requirements Guide to manage tools releva

• Integrate Technical Sales Specialist role into Cross team selling approach partnering with Application Engineers, CSRs, and Business Development.

• Willingness to travel up to 80% of the time in order to maintain relationships with existing customers, make on-site visits to thoroughly understand application requirements, and to close sales.

Additional Responsibilities

• Communicate all significant customer and supplier issues to the Sales Manager.           

• Maintain and update accurate contact information, sales activities, and opportunities in Netsuite.

• Maintain quote activity in CRM and Google Drive.  Proficiency in this system is strategic to both Company strategy for customer growth and customer data analysis.

• Have strong knowledge of our competition.  Be aware of the strengths and weaknesses of competitive distributors and their products represented in common customer geography.

• Complete any other duties as assigned by the Sales Manager.  This may include customer related tasks, projects management, or miscellaneous tasks as directed.

Education and Experience

1. Education/Experience

   1. Minimum of 3 years successfully selling turnkey, integrated solutions into discrete manufacturing customers..

   2. BS degree with strong technical content required.

   3. Minimum of 5 years overall technical sales experience

2.  Knowledge Required

   1. Good mechanical aptitude.

   2. Business acumen to advance organizational goals, based on relevant discrete manufacturing market and trends. 

   3. Excellent problem solving skills.  Decisively identify action plans required for customer issues.

   4. Outstanding product expertise in automated manufacturing/robotics and/or measurement and inspection for each Automation Group technologies or measurement and inspection, along with the automation of manual processes associated with these applications.

   5. Superior knowledge and practice of consultative selling skills.

   6. Strong PC skills using MS Word, Excel PowerPoint, Google business tools

Required Functional Competencies

1. Adapts to Change & Manage Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear. Effectively adapts to change with a positive attitude.

2. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

3. Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

4. Ensures Accountability - Holding self and others accountable to meet commitments.

5. Servant Leadership - Exhibits the traits of honesty, integrity, mutual respect and ethical conduct. Has the skill of influencing/inspiring people to work toward the common good by demonstrating the specific character qualities of Servant Leadership: Patience, Kindness, Humility, Selflessness, and Honesty.

6. Functional/Technical  – possesses the required skill set to do his/her job at a high level of accomplishment.

Physical and Mental Requirements

1. Physical ability to navigate and visit industrial manufacturing environments

2. Physical ability to drive long distances

3. Overnight travel is possible

4. Public speaking in small or large group settings