Technical Sales Support Specialist jobs in Jacksonville, FL

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Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

Note: This role will be hybrid/3 days onsite for candidates who are located in/around Jacksonville, FL.

About the team:

This team belongs to the FIS CIO group and is dedicated to our Market Map Energy and Analytical product. The team's main responsibility is to support the daily operations of the application, ensuring its readiness for clients and delivering the expected performance. Additionally, we are responsible for monitoring, implementing automation, and conducting upgrades to prevent incidents and facilitate future growth.

What you will be doing:

• Creates and maintains complete documentation relative to the support of application software.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Assists development teams in requirements definition, system design and delivery of projects.

• Assists client support with development of internal and client directed communications related to incidents, problems or known errors.

• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.

• Conducts production support validations/certifications and accepts turnover from development.

• Provides standardized operational reporting metrics to business as well as information technology management.

• Monitors and maintains product availability, capacity and performance for products based on defined service level.

• Provides support to the application security functionality and related administrative and audit services.

• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.

• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

What you will need:

• Good hands-on knowledge of supporting Linux based application environments

• Knowledge of any RDBMS database (preferably MySQL or Postgres)

• Good knowledge of application support domain

• Hands on experience and knowledge of Linux environment and Shell scripting.

• Experience in working with Webservers.

Added Bonus if you have:

• Knowledge of supporting Windows based applications environment

• knowledge of Capital Markets (Market Data and Trading)

• Knowledge of Splunk, tomcat, Java.

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Note: This role will be hybrid/3 days onsite for candidates who are located in/around Jacksonville, FL.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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