Technical Sales Support Specialist jobs in Jefferson, CO

We are looking for a dynamic and energetic Technical Support Specialist with the ability to support across the company product suite. In this crucial role, you will provide technical customer support to our business aviation customer base. You will be required to understand flight planning and/or have your private pilot’s license. You will work closely with the customer onboarding team and flight operations team to ensure the highest level of customer satisfaction.

Required Skills

• Ability to converse with persons at all levels within the aviation industry
• Minimum of two to three years of aviation experience, preferably with a professional qualification, Private Pilot’s License or similar evidenced knowledge gained practically

• Minimum of two to three years’ experience in a technical Service Desk or systems support role
• Competent Office 365 user, including spreadsheets and strong general IT competence
• Outstanding communication skills and working across different cultures
• A strong ability to proactively analyze and problem-solve
• A highly customer-focused mindset

Key Responsibilities

• Manage day-to-day support and activities; Elevate our technical support team to a world class standard maintaining a global mindset and applying a regionalized approach
• Effectively communicate product features and bug reports through our agile toolset
• Troubleshoot using aviation specific technical knowledge to provide software support
• Work with development personnel to investigate and resolve support requests within our applications and online toolsets

• Work collaboratively with stakeholders across multiple business units in an enterprise environment
• In addition to application support, you will be responsible for supporting flight planning, filing and route related requests, working closely with our US and UK based teams
• Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolutions relating to the APG, RocketRoute and Seattle Avionics product suites
• Perform initial assessment and prioritization of reported issues
• Perform other duties as assigned

How to Apply

If you share our passion for Aviation please send your CVs in English with the salary expectations indicated to recruitment@rocketroute.com.

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