Technical Sales Support Specialist jobs in Lancaster, PA

JOB SUMMARY

This position performs as top level, and frequently final escalation, desktop technical support to all County departments, the general public, and various other customers through shared services.

The candidate must possess a high level of experience and proficiency to conduct troubleshooting procedures with the customer over the telephone, through remote tools, or in person.

The Technical Support Specialist II must enter work orders and follow up on work orders in the Help Desk system.

This position typically spends a great deal of time troubleshooting a problem and finding a resolution.

This position is deemed essential and may be required to work during inclement weather, natural disaster, other emergency situations and/or when the County offices are officially closed.

MINIMUM QUALIFICATIONS

Completion of a Bachelor’s Degree in Computer Science, or related field, and a minimum of three (3) years experience in the Information Technology field or;

Associate’s Degree in Computer Science, or related field, and a minimum of five (5) years experience in Information Technology field or;

An equivalent combination of acceptable training and experience which has provided the required knowledge, skills, ability and education adding up to seven (7) years.

REQUIRED LICENSES/CERTIFICATIONS

A valid driver's license is required. Since local travel is called for on a daily basis, the ability to operate and drive a vehicle is required.

Candidate must pass a criminal background check.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Occasionally moving computers

Occasionally lifting up to 30 pounds

Frequent travel to County-owned and lease facilities

ADDITIONAL INFORMATION

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.