Technical Sales Support Specialist jobs in Lawrence, MA
Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Technical Sales Support Specialist jobs
IT Support Specialist III
- Pinnacle Technical Resources
-
Andover, MA
FULL_TIME
-
Position: IT Support Specialist III
Location: Andover MA (Onsite)
Duration: 5 months, 15 days
Job Description:- IT Support Specialist III
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports, user account information including rights, security and systems groups.
- Install, upgrade, support and troubleshoot Windows 10/11, Mac, iPhones, iPads, and any other authorized desktop applications both manually or using SCCM
- Software installs via Software Center, reimaging and configurations.
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
- Perform work in compliance within specified manufacturer warranty requirements and schedule manufacturer warranty repairs on-site or remote
- Troubleshooting and restore to service any personal computers (PC), MACs, notebooks or any other equipment that has authorized access to the network.
- Troubleshoot Hardware and Application issues reported by users.
- Engage vendor support contacts to resolve technical issues within the desktop environment.
- Promptly escalate issues after exhausting all resources, according to internal process
- Provide training to end users on how to operate their equipment as requested.
- Ensure service delivery in accordance with established service level agreements (SLAs) and Key performance Indicators (KPI)
- Learn, remain current and follow all processes that are documented for support.
- Document work in detail via Service Now tickets
- Document new fixes and procedures
- Availability to perform Walk-up Support in our Tech Bar
- Coach and mentor lesser skilled resources
- 8 years of experience in the field working as an IT Support Specialist or in a related area.
- Strong technical knowledge and experience supporting MS Products such as Windows 10/11, O365, OneDrive, SharePoint and Teams.
- Strong MAC OS experience
- Experience with GPO troubleshooting, logs and command line functions.
- Strong Network troubleshooting skills
- Experience with iPhones, iPads, MacBooks and common apps for both PC and Apple products.
- Basic Directory Service administration (Active Directory, Azure AD)
- Experience of dealing with ‘C’ Level Executives.
- Experience resolving technical issues with AV system components in conference rooms.
- Experience with working based on knowledge articles (KBAs)
- Ability to operate in a team and/or individual environment.
- Experience with Service Now ticketing and Asset Management workflow.
- Strong communication skills, written and verbal.
- CompTIA A
- Networking
- Cloud
- Microsoft 365 Fundamentals
- Familiar with ITIL Foundation processes
- SCCM and Intune
- Leadership ability
- Self-confident self-starter with rock star analytical and problem-solving skills.
- Experience in international collaboration with other support teams
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. - 10 Days Ago
Guidance Admissions Specialist
- Greater Lawrence Technical School
-
Andover, MA
FULL_TIME
- The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them...
- 22 Days Ago
Technical Support Engineer
- Solectria Renewables
-
Lawrence, MA
FULL_TIME
- Company DescriptionYaskawa – Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV in...
- 1 Month Ago
Software (Technical) Support Engineer II
- Applied Materials, Inc
-
Gloucester, MA
FULL_TIME
- Key Responsibilities Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (H...
- 3 Days Ago
Supervisor Technical Support - Plating Operations
- Vicor Corporation
-
Andover, MA
FULL_TIME
- Andover, MA, US, 01810 Job Function: Operations Req ID: 1170 Job Summary Vicor is expanding to vertically integrate core printed circuit board operations. As such, we are seeking a supervisor to overs...
- 1 Month Ago
Technical Training Specialist
- Seven Hills Foundation
-
Middleton, MA
FULL_TIME
- Overview The Technical Training Specialist reports directly to the Chief Learning Officer (CLO) and plays a pivotal role in shaping the technical competencies within Seven Hills Foundation and its Aff...
- 28 Days Ago
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0 Technical Sales Support Specialist jobs found in Lawrence, MA area
Technical Support Specialist
- 3Play Media, Inc.
-
Boston, MA
- **Technical Support Specialist** at 3Play Media 77 N Washington Street, Floor 2, Boston, MA 02114 ****About the Job**** ...
- 4/26/2024 12:00:00 AM
Technical Support Specialist
- Planet Technology
-
Boston, MA
- Job: Entry Level Technical Support/AV Tech Planet Technology has partnered with a Boston based company to locate an Entr...
- 4/24/2024 12:00:00 AM
Technical Support Specialist
- Planet Technology
-
Boston, MA
- Helpdesk Specialist- Tier 2 Onsite in Boston, Contract- Potential for extension and/or conversion Preferred: Entry-Level...
- 4/24/2024 12:00:00 AM
Technical Support Associate
- Magnit
-
Newburyport, MA
- This is a temporary position through one of the world's leading global health insurance companies Job Title: Job Title: ...
- 4/24/2024 12:00:00 AM
Technical Support Specialist
- Vaisala
-
Boston, MA
- . ** Technical Support Specialist** Our Vaisala solutions contribute to societies and peoples lives in over 150 countrie...
- 4/23/2024 12:00:00 AM
Technical Support Specialist
- 3play Media Inc.
-
Boston, MA
- **Technical Support Specialist**at 3Play Media 77 N Washington Street, Floor 2, Boston, MA 02114 ****About the Job****We...
- 4/23/2024 12:00:00 AM
Technical Support Specialist
- Smartsheet
-
Boston, MA
- NameProviderPurposeExpiryTypedebug [x13] This cookie is used to detect errors on the website - this information is sent ...
- 4/22/2024 12:00:00 AM
IT Technical Support Specialist
- Automated Health Systems, Inc.
-
Marlborough, MA
- IT Technical Support Specialist at Automated Health Systems Job Description Automated Health Systems, a dynamic and entr...
- 4/22/2024 12:00:00 AM
About Lawrence, Massachusetts
According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$59,783 to $82,132
Lawrence, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Technical Sales Support Specialist do?
Technical Sales Support Specialist in Madison, WI
Contracts Development Experience, supporting the drafting of technical scope of work of ITB’s, particularly for EPC scope and Lump Sum conditions.
December 21, 2019
Technical Sales Support Specialist in Boca Raton, FL
Including tracing and winterization, supports, consideration loads on nozzles, etc.
February 20, 2020
Technical Sales Support Specialist in Columbus, MS
This position supports the Business Development Representatives with technical lighting support.
January 28, 2020