Technical Sales Support Specialist jobs in Muskegon, MI
Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Technical Sales Support Specialist jobs
Technical Support Specialist
- Avon Protection
-
Cadillac, MI
FULL_TIME
-
Job Title: Technical Support SpecialistLocation: Cadillac, MIDivision: Respiratory ProtectionPurpose of Position:The Technical Support Specialist will ensure that Avon Protection’s customers are provided with a comprehensive technical document suite to ensure that we deliver world class service literature for all customers and staff. This includes the update, development and organization of all customer facing technical documents, to include revision control, digital publishing on both internal and external systems and access control of those systems.Additionally, the Technical Support Specialist will be the first line of contact for customers with technical inquiries or customer concerns, ensuring that inquiries and concerns are handled in an efficient and expeditious manner by implementing and administering an effective ticketing system to track their resolution, to include appropriate outcome and key result tracking. The Specialist will further be responsible for compiling answers\lessons learned into both internal and customer facing knowledge bases.Essential duties and/or Functions:
- Develop and maintain a suite of technical documents in support of Avon Protection’s product range i.e. user manuals, technical maintenance documents, technical training presentations, to include the digital systems required to store and maintain them. To include management of the approval process required for release.
- Review/revise/manage the approval process for existing documents, remove/archive redundant documents, via Graphic Management System (GRMS)
- Create, archive, manage approval process for, and aid in the issue of technical bulletins and update effected technical documents accordingly.
- Maintain and control access of published technical documents on internal and external platforms.
- Collate source material by liaising with information contributors including, but not limited to the engineering team, marketing team, and category management.
- Liaise with external service providers such as translation services.
- Liaise with the Customer Service Commercial Specialist to ensure compliance of exported technical information.
- Provide support to the Training and Technical Service Manager in a timely manner when required.
- Develop and maintain a system for documenting the reason for revision changes of technical documents, and for compiling required minor changes to the documents for implementation when the document is updated.
- Directly, manage, respond and resolve Customers’ technical enquiries, seeking and collating information as required in line with department SLAs.
- Assist with implementation of Customer Service ticketing system (Zendesk)
- Actively contribute to the management and compilation of internal and external knowledge bases
Required Minimum Qualifications:- Excellent standard of written and spoken English
- Experience in producing technical support documents.
- A team player comfortable with working in diverse teams at all levels of the business
- Excellent time management and organizational skills
- Demonstrated ability to interact directly with stakeholders, to converse technically, and to be able to express technical concepts in a language appropriate to the user/lay person.
- Exceptional attention to detail
- Ability to consistently, meet or exceed assigned targets and deadlines.
- Ability to work with and influence cross-functional teams including technical service, training, engineering, product management, sales and marketing.
- Demonstrates cultural awareness and a global outlook.
- Confident Microsoft Office
- Advanced Adobe Acrobat user
Preferred/Desired Skills or Experiences:- Applicable experience demonstrating professionalism, judgment, tact, and diplomacy in dealing with internal and external customers.
- Proven experience in a Technical Writer role; Respiratory Protection Equipment preferred, experience with other military, first responder, or industrial safety equipment also considered Experience with respiratory protection or related products in a technical capacity.
- Experience in managing technical support documents through ideation, development, launch and post launch.
- Second language (technical proficiency)
- Portal based document control.
- Experience in graphic design/layout applications
- Technical Writer/Author accreditation or STC Certification
Internal Relationships: All Avon Protection Sites, Engineering, Service and Technical Training, Category Management, Marketing and Sales.External Relationships: Translation Service Providers, Customers, Agents, Distributors, International Service Centers, Supporting platform providers for LMS and document control.This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.
U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.
To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).
The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).The anticipated salary range for candidates who will work in Cadillac, MI is $45,000.00 to $55,000.00 annually. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.EOE AA M/F/Vet/Disability
- 21 Days Ago
Technical Support Specialist
- Harsco Rail
-
Ludington, MI
FULL_TIME
- Company Description Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance. We enable railroads to operate at peak efficienc...
- 1 Month Ago
Technical Support Specialist
- Harsco Corporation
-
Ludington, MI
FULL_TIME
- Company DescriptionHarsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance. We enable railroads to operate at peak efficiency...
- 1 Month Ago
Sales Support Specialist
- Shoreline Fruit
-
Traverse, MI
FULL_TIME
- Shoreline Fruit is the largest tart cherry producer in North America operating nearly 7000 acres of cherry orchards right here in Michigan, growing and processing over 25 million pounds of Montmorency...
- 2 Months Ago
CPS and Foster Care - Services Specialist 9-12 (Lake County)
- Services Specialist 9-12 Crawford County
-
Baldwin, MI
FULL_TIME
- Salary $49,795.20 - $81,931.20 Annually Location Baldwin, MI Job Type Permanent Full Time Job Number SS - LAKE Department Health and Human Services - Counties Opening Date 07/28/2023 Closing Date Cont...
- Just Posted
COMPUTER SUPPORT SPECIALIST
- UACJ AUTOMOTIVE WHITEHALL INDUSTRIES INC
-
LUDINGTON, MI
OTHER
- Job Details Job Location: Michigan - LUDINGTON, MI Salary Range: Undisclosed DescriptionJob Purpose: Install, configure, maintain, and support the hardware and software systems used in our manufacturi...
- 16 Days Ago
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0 Technical Sales Support Specialist jobs found in Muskegon, MI area
Technical Support Specialist 2
- MiHIN
-
Grand Rapids, MI
- **Technical Support Specialist 2** Grand Rapids, MI **Position Purpose** The Michigan Health Information Network Shared ...
- 4/25/2024 12:00:00 AM
Computer Aided Design Designer
- Randstad USA
-
Muskegon, MI
- Immediate need for a CREO/Windchill Designer in the Muskegon, MI area....quick interview and quick hire! Job Summary: Lo...
- 4/24/2024 12:00:00 AM
Technical Support Associate and Service Scheduler
- Multiax Technologies
-
Grandville, MI
- Job Description Job Description Multiax Technologies is a leading provider of advanced manufacturing solutions, speciali...
- 4/23/2024 12:00:00 AM
Software Engineer -- Night Shift (Remote)
- Kion Group AG
-
Grand Rapids, MI
- Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Demati...
- 4/23/2024 12:00:00 AM
Contract CAD Designer
- The Norland Group
-
Muskegon, MI
- Job Description Job Description Duration: 3–6-month contract Pay: $40 - $45/hour W2 Job Title: Contract CAD Designer Job...
- 4/23/2024 12:00:00 AM
Software Engineer (Night Shift) -- REMOTE
- Kion Group AG
-
Grand Rapids, MI
- Dematic is looking for a talented Technical Software Support Engineer to provide remote, second level customer support w...
- 4/22/2024 12:00:00 AM
Help Desk Technician
- AvaSure
-
Belmont, MI
- Do you live, sleep, eat and breathe all things technical support? Do you learn quickly and want to help make a differenc...
- 4/22/2024 12:00:00 AM
Software Engineer - Tech Support
- Kion Group AG
-
Grand Rapids, MI
- What we offer: Dematic is looking for a talented Software Support Engineer to provide remote, second level customer supp...
- 4/21/2024 12:00:00 AM
About Muskegon, Michigan
Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous.
The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$52,338 to $71,904
Muskegon, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Sales Support Specialist do?
Technical Sales Support Specialist in Madison, WI
Contracts Development Experience, supporting the drafting of technical scope of work of ITB’s, particularly for EPC scope and Lump Sum conditions.
December 21, 2019
Technical Sales Support Specialist in Boca Raton, FL
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February 20, 2020
Technical Sales Support Specialist in Columbus, MS
This position supports the Business Development Representatives with technical lighting support.
January 28, 2020