Technical Sales Support Specialist jobs in Orange, CA

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

R
Technical Support Specialist
  • Red Digital Cinema, LLC
  • Foothill Ranch, CA FULL_TIME
  • The Technical Support Specialist is a critical position within the RED Product Support team that delivers RED customers the support they need through multiple communication channels including support tickets, chat, and phone calls while providing the best possible customer service experience. The Technical Support team is an escalation point in our Product Support department, providing in-depth detailed and direct troubleshooting to our wide range of customer profiles. The Technical Support Specialist must be able to adapt in an ever-changing environment which passionately focuses on continually improving the customer experience. The candidate must be confident in communication with others, exhibit strong diplomatic skills, such as tact and patience when dealing with customers, must handle complaints within constraints of company policy, be self-motivated to grow in their role, show capacity for strategic thinking and developing ever-improving processes, have a history thriving in a collaborative team environment.

    RESPONSIBILITIES

    • Provide after-sales support and direct communication to RED customers
    • Maintain understanding of all current RED policies, procedures and processes
    • Maintain and exceed service-level agreement performance benchmarks
    • Maintain knowledge of all current and legacy RED products, specifications, technology, programs and announcements
    • Manage a high volume of inbound and outbound emails, tickets and calls
    • Facilitate and maintain cross-functional communication with various teams (i.e. Product Support, Sales, Engineering, Product Management, etc.)
    • Troubleshoot advanced technical issues with customers
    • Perform supplemental end user testing on RED products
    • Fill out standardized intake forms to ensure data going to Repair team is complete and all necessary items are requested up front to minimize cases where Repair has to stop and request additional information/items
    • Filter out simple requests so more time can be spent handling field issues
    • Proactively search online forums for reported issues, reach out to customers, and resolve the issue
    • Provide after-hours emergency support for customers experiencing issues and needing immediate help on-set or in the field
    • Handle all assigned customer issues thoroughly and thoughtfully within the stated Service Level Agreements

    REQUIREMENTS

    • BA/BS or equivalent degree preferred
    • 12 months of experience with professional digital cinema cameras and/or software and post-production workflow solutions
    • Working knowledge of professional production solutions and RED products
    • Possess a strong desire for self-improvement and technical growth
    • Experience with support ticketing system, Zendesk preferred
    • Experience with productivity tools such as Office Suite
    • 3 years’ experience in a customer support or technical support position
    • Proven problem solving and troubleshooting ability
    • Demonstrated ability to develop a resolution plan for escalated customer issues
    • Excellent customer service and interpersonal skills
    • Strong written and verbal communication
    • Detail oriented with excellent organizational and time management skills
    • Comfortable working through ambiguous situations and ability to prioritize multiple tasks
    • Develop and execute both personal and team goals for continuous growth and improvement
    • Diplomatic skills, such as tact and patience when dealing with customers and must handle complaints within the constraints of company policy
    • Passionate about relentless improvement of customer experience and exceeding all customer expectations
    • Capacity for strategic thinking and developing ever-improving processes
    • Multi-lingual is a plus

    Salary Range: $65,000 - $67,000

  • 3 Days Ago

J
Technical Support Specialist - Commercial
  • JAE ELECTRONICS
  • Irvine, CA FULL_TIME
  • JAE ELECTRONICS, INC.JOB DESCRIPTION JOB TITLE: Technical Support Specialist - Commercial DEPARTMENT: MarketingREPORTS TO: Marketing Director – Commercial SUPERVISES: NonePOSITION TYPE: Exempt GENERAL...
  • 5 Days Ago

A
Technical Support Specialist II
  • AMEN CLINICS, INC., A MEDICAL CORPORATION
  • Costa Mesa, CA FULL_TIME
  • Tier 2 Technical Support SpecialistThe Technical Support Specialist 2 provides technical assistance and support for incoming helpdesk tickets for both onsite and remote users. The Technical Support Sp...
  • 5 Days Ago

E
Technical Support Specialist
  • EnGenius
  • Costa Mesa, CA FULL_TIME
  • Primary Responsibilities:Perform technical support via phone, email, CRM ticketing system, and chat service.Provide timely issue resolution according to department SLA.Able to communicate technical kn...
  • 5 Days Ago

R
Technical Support Specialist
  • Robert Half
  • Foothill Ranch, CA OTHER
  • Seeking for a Technical Support Specialist who will serve as the initial point of contact for all our customers seeking new products or support for their existing products. You will be responsible for...
  • 8 Days Ago

T
Technical Support Specialist
  • Turtle Rock Studios
  • Forest, CA FULL_TIME
  • At Turtle Rock, we make the games we want to play. We're dedicated to providing a collaborative environment where our team members feel empowered with the creative freedom to contribute and grow. Whil...
  • 17 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Technical Sales Support Specialist jobs found in Orange, CA area

K
Technical Support Specialist (Temporary)
  • Kajabi, LLC
  • Irvine, CA
  • **Do Not Sell My Personal Information** ** Manage Consent Preferences** Always Active * Always Active **Sale of Personal...
  • 3/18/2024 12:00:00 AM

E
Customer Technical Support Specialist
  • edgecomputingassociation.com
  • Cerritos, CA
  • Location Cerritos, California , United States Olea Kiosks is a leader in the self-service kiosk industry, and we are loo...
  • 3/18/2024 12:00:00 AM

Z
Technical Sales Support Specialist
  • Zymo Research Corp.
  • Irvine, CA
  • **Position Title:** Technical Sales Support Specialist **Location:** Irvine, CA **Summary:** Zymo Research is looking fo...
  • 3/17/2024 12:00:00 AM

F
Technical Support Specialist (Apple Devices and Amazon Hosting)
  • Firm Media Inc
  • Ontario, CA
  • Job Description Job Description Company Overview: We are a dynamic and innovative company seeking a skilled Technical Su...
  • 3/17/2024 12:00:00 AM

C
Technical Support Engineer-remote
  • Careerbuilder
  • San Clemente, CA
  • Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including ac...
  • 3/17/2024 12:00:00 AM

C
Machine Technical Support Engineer
  • CalTek Staffing, Inc.
  • Compton, CA
  • Job Description Job Description Direct Hire $60-$90K The successful candidate for this role will have strong communicati...
  • 3/14/2024 12:00:00 AM

C
Machine Technical Support Engineer
  • CALTEK
  • Compton, CA
  • Job Description Job Description Direct Hire $60-$90K The successful candidate for this role will have strong communicati...
  • 3/14/2024 12:00:00 AM

C
Machine Technical Support Engineer
  • CALTEK
  • Compton, CA
  • Job Description Job Description Direct Hire $60-$90K The successful candidate for this role will have strong communicati...
  • 3/14/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$62,289 to $85,578
Orange, California area prices
were up 3.0% from a year ago

Technical Sales Support Specialist in Madison, WI
Contracts Development Experience, supporting the drafting of technical scope of work of ITB’s, particularly for EPC scope and Lump Sum conditions.
December 21, 2019
Technical Sales Support Specialist in Boca Raton, FL
Including tracing and winterization, supports, consideration loads on nozzles, etc.
February 20, 2020
Technical Sales Support Specialist in Columbus, MS
This position supports the Business Development Representatives with technical lighting support.
January 28, 2020