Technical Sales Support Specialist jobs in Pocatello, ID

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Technical Support
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview

    Provide technical support of the end user’s PC experience including desktop applications, printing, and PC performance. This includes technical support, maintenance, and troubleshooting.

    Responsibilities

    • Provide support (tier 2) for IT related issues that are not able to be resolved by the Help Desk Department.
    • Diagnose and resolve hardware and software issues using available resources.
    • Provide a centralized contact for Help Desk Department.
    • Offer support to minimize system downtime impact.
    • Identify, escalate and prioritize issues that need tier 3 support per the Decision Making Hierarchy.
    • Follow-up and execute accountability on existing open tickets.
    • Follow-up with team members to ensure full resolution of issues.
    • System access configuration for new users, user removal and user changes.
    • Basic level security badge creation and management
    • Send reports related to KPIs and department accomplishments
    • Provide messaging to the credit union on technical issues including current status and resolutions
    • Monitor permissions management for selected systems, ensure proper system access for users.
    • Create and maintain asset management policies and procedures
    • Manage asset lifecycle tracking including the decommissioning of assets
    • Ensure asset costs stay within the IT budget
    • Maintain compliance with asset policies
    • Conduct internal audits on assets
    • Provide reports to IT management regarding asset management health
    • Other duties as assigned.

    Qualifications

    Bachelor’s degree and a minimum of 2 years relevant experience required. Preference given for candidates with a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Preference given for candidates currently pursuing a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Excellent knowledge of Microsoft desktop operating systems and software. Excellent oral and written communication skills. Ability to work with department supervisors. Strong analytical and problem-solving skills. Ability to always maintain the confidentiality of the Credit Union and member records

     

    Performance Standard:

    Understand and direct computer systems and implement resolution to system problems. Make recommendations to meet the goals and objectives of the Credit Union functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

     

    Physical Requirements:

    • Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
    • Sit for extended periods of time.
    • Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
    • Repetitive motion using wrists, hands, and fingers.
    • Reach keyboards.
    • Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

    The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

     

    Must be eligible for membership at Idaho Central Credit Union to obtain employment.

    Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

     

     

  • 23 Days Ago

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Sales & Agent Support Desk Specialist
  • Farm Bureau Mutual Insurance of Idaho
  • Pocatello, ID FULL_TIME
  • Assist the Agent Support Desk, assist with various Sales tasks, and provide support to customers as needed.
  • 18 Days Ago

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Technical Support - Permissions Management
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview Provide technical support of the end user’s PC experience including desktop applications, printing, and PC performance. This includes technical support, maintenance, and troubleshooting. Resp...
  • 22 Days Ago

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IT Specialist (Customer Support)
  • US Office of the Secretary of the Interior
  • Fort Hall, ID FULL_TIME
  • Duties Coordinate accurate Information Technology (IT) hardware and software inventory and assist in ordering equipment as part of the Region's life cycle management plan. Provide input on development...
  • 10 Days Ago

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IT Site Support Specialist
  • Pocatello/Chubbuck School District
  • Pocatello, ID FULL_TIME
  • JobID: 4838 Position Type: Technology/Computer Technician Date Posted: 8/1/2022 Location: Education Center POSITION TITLE: IT Site Support Technician LOCATION: Technology POSTING DATE: August 5, 2022 ...
  • Just Posted

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Production Support Specialist
  • Farm Bureau Mutual Insurance of Idaho
  • Pocatello, ID FULL_TIME
  • Our innovative and growing company is looking for a driven, ambitious individual who wants to create a career in the insurance industry. The Production Support Specialist is a good fit if you like to ...
  • 6 Days Ago

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0 Technical Sales Support Specialist jobs found in Pocatello, ID area

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Process Controls Engineer
  • The Judge Group
  • Pocatello, ID
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/18/2024 12:00:00 AM

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Environmental Project Manager - Don Plant (Pocatello, ID)
  • The Judge Group
  • Pocatello, ID
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/18/2024 12:00:00 AM

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Process Engineer
  • The Judge Group
  • Pocatello, ID
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/18/2024 12:00:00 AM

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Travel CVOR Technologist - $2,380 per week
  • Stability Healthcare
  • Pocatello, ID
  • Planet Healthcare is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Description & Requirem...
  • 3/18/2024 12:00:00 AM

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Travel CVOR Technologist - $2,392 per week
  • PRN Healthcare
  • Pocatello, ID
  • Advantis Medical is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Description & Requireme...
  • 3/18/2024 12:00:00 AM

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Systems Engineer II (VMware)
  • Edgewater Federal Solutions, Inc.
  • Pocatello, ID
  • Overview: Edgewater Federal Solutions is currently seeking a Systems Engineer II (VMware) to provide support to the FBI ...
  • 3/16/2024 12:00:00 AM

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Travel CVOR Technologist - $2,263 per week
  • PRN Healthcare
  • Pocatello, ID
  • Fusion Medical Staffing-Nursing is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Descript...
  • 3/15/2024 12:00:00 AM

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Process Engineer (Pocatello, ID))
  • The Judge Group
  • Pocatello, ID
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/14/2024 12:00:00 AM

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$48,546 to $66,697
Pocatello, Idaho area prices
were up 2.5% from a year ago

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