Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Job Title: Technical Platform Support Specialist
Fulltime Role
Location: NYC
Hybrid/Onsite
Job Responsibilities:
● Provide daily support to customers; answer questions, triage bug reports, and escalate tickets with a concise set of reproduction steps that accelerates the time-to-resolution
● Be well-versed in existing systems and understand the implications of changing business requirements and consumer behaviors
● Manage customer relationships to support product updates and maintain client standards of quality
● Understand markets, competition, and user requirements in depth
● Analyze and optimize our tools, documentation, and processes to improve and help scale team and company operations
● Develop solutions to problems by collaborating as needed across regions, product areas, and functions
● Learn, analyze, and anticipate customer needs to drive decision-making and identify new opportunities
Experiences/Skills/Qualifications:
· Prior experience with technical support, B2B and SaaS/PaaS experience is preferred
· Knowledge of CTV / OTT advertising a plus
· Familiar with technical writing – able to effectively communicate troubleshooting and navigation steps for websites
· Strong attention to detail and exceptional organizational skills
· Exhibits an investigative mindset and high aptitude for learning
· Able to prioritize and manage multiple projects at once while maintaining strategic alignment cross-functionally
· Strong presentation and written communication skills
· Strong project management skills with a proven track record of setting and delivering on expectations and commitments
· Knowledge of video streaming and ad serving ecosystem, advertising demand side platforms, data management platforms
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Experience level:
Schedule:
Experience:
Work Location: In person
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