Technical Sales Support Specialist jobs in Providence, RI

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Sales Support Specialist (FT)
  • Peak Technologies
  • Warren, RI FULL_TIME
  • For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

    JOB SUMMARY & SCOPE:
    Assist sales personnel in day-to-day functions around the sales process. Be a contact point for external customers in a customer support/inside sales role. Work with the assigned sales reps and external customers to reach and exceed sales quotas established by Peak Technologies. Ensure timely order processing of customer purchase orders that are received. Effectively handle and/or be a liaison on customer service. Provide supports to sales and operations for inventory, part creation, shipping, receiving, assembly.

    This position will support current staffing and ensure accuracy of inventory thru cycle counting, and other inventory activities. Create materials and sales Bill of Materials in the ERP system to support sales orders and assembly process. Occasional physical labor will be required to assist with shipping, receiving and production operations.
     

    KEY ACCOUNTABILITIES:
    • Act as an inside support specialist for the assigned reps and their assigned customer base.
    • Provide SFDC Quotes on any requests including hardware, software, media, service and support at the direction of the salesperson for customers.
    • Make outbound calls to customer.
    • Serve as liaison between salesperson and the corporate office.
    • Serve as liaison between salesperson and vendors as needed. 
    • Provide efficient and quick turn around on processing of customer POs once received into the Peak-Ryzex Customer Service team.
    • Take complete ownership of customer order from receipt of PO until the product has shipped and invoiced.
    • Work with other departments to solve customer related issues.
    • Serve as liaison for salesperson for return authorizations to customers for product returns and oversee Return and Replacement order process.
    • Run daily order reports to send to sales reps.
    • Run weekly backlog reports daily and review for order hold and credit hold issues, delivery issues, order entry accuracy and to send to salesperson.
    • Provide customer assistance with invoicing issues.
    • Provide administrative support as needed for a variety of items surrounding the day-to-day duties of a salesperson.
    • Provide pricing and availability to salesperson as requested.
    • Creative, provide, analyze data and reports for customers as needed and directed by salesperson.
    • Serve as a liaison with Inside and Field based System Consultant on projects and technical validation of quotes.
    • Utilize excellent oral and written communication skills with both internal and external customers at all times.
    • Analyzes regular inventory results to streamline process and introduce efficiencies.
    • Reviews, analyzes & adjusts inventory counts. 
    • Create and manage Material and Bills of Materials (BOM’s) in the ERP system. 
    • Develops and executes new vendor/product inventory carrying processes.
    • Assist in the management of inventory stocking levels (Min. Max).
    • Analyzes asset utilization and availability to provide guidance to production. 
    • Analyzes material and inventory utilization and help identify root cause for unplanned variances. 
    • Supports and improves transactional process controls, address issues and opportunities. 
    • Supply data for key performance indicators and other visual scoreboards. 
    • Audits current processes for data integrity and conformity to standard practices and policies as well as cost saving opportunities. 
    • Continuous Improvement
      • Assists in driving a continuous improvement strategy within the business to result in on going incremental gains in quality and efficiency. 
    • Achieves operational goals set by the Company.
    • Supports corporate initiatives and decisions.
    • Performs other duties/special projects as assigned.
    • Carry out shipping and receiving functions including unpacking and moving boxes.
    • Uses computer to enter records
    • Transfer’s materials and items from receiving or production areas to storage or to other designated areas
    • Sorts and places materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, color or product code
    • Marks materials with identifying information
    • Maintains physical condition of the warehouse and equipment
    • Assist in assembly of products in production 

    EDUCATION EXPERIENCE KEYTRAITS:
    • Must have at least five (5) years prior sales operations support experience.
    • A 4-yr college degree or equivalent experience preferred.
    • Must possess a dynamic, entrepreneurial and passionate style, with the ability to gain trust among the team and develop strong customer relationships.
    • Must be detailed and results.
    • Must execute multiple and varied tasks all in a timely fashion.
    • Must have strong time management, interpersonal, communication, and customer service skills.
    • Must be organized, and possess determination to succeed, team-based attitude, and problem-solving ability.
    • Work independently to solve problems involving differing situations and ambiguity, requiring creativity to search for solutions among learned and unlearned alternatives. Frequent analysis, independent judgment and discretion are required to determine appropriate courses of action.
    • Demonstrate proficiency with Microsoft Office, including Word, Excel, and Outlook. Extensive experience with SFDC, SAP and other Internet/cloud-based tools such as LinkedIn.
    • Communicate effectively, both orally and in writing, including ability to demonstrate excellent customer interaction skills.
    • Work effectively with employees at all levels of the organization, customers, and with the general public, including tolerance for constant interruptions and ambiguity.
    • Collect, compile, and analyze information to develop recommendations.
    • Demonstrate superb problem solving and troubleshooting skills.
    • Manage many priorities simultaneously, establish and meet deadlines.
    • Perform the essential physical job functions.

    Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
  • 17 Days Ago

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Outside Sales- Restaurant Specialist
  • SpotOn: Sales (External Partners)
  • Providence, RI FULL_TIME
  • At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservation...
  • 13 Days Ago

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Outside Sales Representative / Restaurant Specialist
  • SpotOn: Sales (External Partners)
  • Providence, RI FULL_TIME
  • At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservation...
  • 5 Days Ago

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SEASONAL TECHNICAL SUPPORT INTERN
  • State of Rhode Island
  • Providence, RI INTERN
  • The State is accepting online applications for available Seasonal Technical Support Intern positions.A position in this classification compiles, updates and analyzes extremely complex sets of data for...
  • 10 Days Ago

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Technical Support Representative
  • Apex Systems
  • Smithfield, RI FULL_TIME
  • Company DescriptionApex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. ...
  • 4 Days Ago

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Technical Support Manager
  • Robert Half
  • New York, NY PER_DIEM
  • As a Technical Support Manager, you will play a crucial role in ensuring the smooth operation of our IT services, systems, and cybersecurity measures. You will be responsible for providing technical e...
  • 4 Days Ago

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0 Technical Sales Support Specialist jobs found in Providence, RI area

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Entry Level IT Support Tech- ONSITE
  • A-Line Staffing Solutions
  • Smithfield, RI
  • Job Description Job Description A-Line Staffing is actively searching for multiple entry to Entry-level IT support Techn...
  • 3/19/2024 12:00:00 AM

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IT Technical Support Specialist
  • Automated Health Systems, Inc.
  • Marlborough, MA
  • IT Technical Support Specialist at Automated Health Systems Job Description Automated Health Systems, a dynamic and entr...
  • 3/18/2024 12:00:00 AM

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*Application Technical Specialist I
  • Veterans Sourcing Group
  • Smithfield, RI
  • Job title: Technical Support Specialist Pay rate: $17.24/hr W2 Location: Smithfield, RI Duration: 12 months This is a ca...
  • 3/18/2024 12:00:00 AM

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Senior IT Support Engineer
  • Machado
  • Worcester, MA
  • Job Description Job Description IMMEDIATE POSITION AVAILABLE Senior IT Support Engineers are the last line of defense wi...
  • 3/17/2024 12:00:00 AM

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Technical Support Engineer
  • EdgeTech
  • West Wareham, MA
  • Job Description Job Description EdgeTech is a leading manufacturer of underwater technology solutions. The company is kn...
  • 3/16/2024 12:00:00 AM

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Senior Customer Support Engineer - Mobile
  • Imprivata
  • Waltham, MA
  • Description Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about im...
  • 3/16/2024 12:00:00 AM

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CAREERS - Software Development Technical Customer Support Engineer Regular United States, MA, Waltham
  • Dassault Systmes
  • Waltham, MA
  • Support and/or deployment experience with: + PLM and CAD tools (Solidworks, CATIA, etc) + Experience with data migration...
  • 3/16/2024 12:00:00 AM

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Technical Support Engineer SOC Marlborough, USA Fully Remote
  • Careerbuilder
  • Marlborough, MA
  • Technical Support Engineer (North America) About us Corero Network Security is a leading provider of Distributed Denial ...
  • 3/15/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$58,825 to $80,818
Providence, Rhode Island area prices
were up 1.6% from a year ago

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