Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Summary:
Alcor Scientific is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist. This individual Provide support to ALCOR customers, distributors, and field personnel for instrument and assay integration and training, as well as troubleshoot and resolve instrument and/or reagent problems remotely and onsite as needed.
Must effectively communicate with the customer to ensure an understanding of their needs, manage their expectations, and assist with meeting their quality, regulatory, and validation requirements.
Decision-making ability is a key attribute in this role. Individual must be able to discern when to refer the issue to Engineering and/or Senior Management. Much of the communication will be with potential customers, and therefore communication that is consistent with the direction of Marketing is critical.
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Job Type: Full-time
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Work Location: In person
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