Technical Sales Support Specialist jobs in San Diego, CA

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Technical Customer Support Specialist
  • Moore & Associates
  • San Diego, CA FULL_TIME
  • The Senior Technical Customer Service Representative is responsible for processing inbound service requests for Scientific and Commercial customers in a timely and accurate fashion. The role requires close coordination with engineering, manufacturing, sales and marketing, operation, and finance to support technical and service inquiries or complaints. Provide new and current customers with product information including pricing, delivery, inventory stocking, and/or back-order availability.

    Job Duties:

    • Act as a point of contact for the customer, including the resolution of customer inquiries and complaints and keep the customer informed of issues affecting service
    • Log and resolve customer queries and complaints, ensuring departmental processes and procedures are adhered to
    • Update and maintain current customer information including sales contracts, inventory requirements, contract terms, and other pertinent account details within Salesforce cases and other supporting systems
    • Liaise with relevant departments for technical support and resolve issues while escalating quality and VOC concerns to relevant contacts
    • Participate in the Continuous Improvement Program, contributing to the development and implementation of improvement initiatives within the department and identify process improvements
    • Respond to customer inquiries received via email and phone in a professional and courteous manner
    • Plan and organize U.S. domestic and international shipments for service repairs
    • Create and review international documents for shipment (including customs clearance documentation)
    • Follow up with shipping and customers as appropriate, verify products ordered are shipped and received according to specifications
    • Provide new and current customers with product information including pricing and delivery
    • Identify, evaluate and recommend solutions for problem accounts
    • Prepare written responses to service quotes and proposals
    • Ensure new product information is communicated to appropriate personnel as required
    • Support, communicate, reinforce and defend the mission, values and culture of the organization

    Qualifications:

    Our Ideal Candidate will have

    • Experience supporting electrical/chemistry professionals
    • Training in lasers, optics or photonics
    • Excellent customer service and interpersonal skills
    • Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users

    Other Qualifications:

    • Associate’s degree or equivalent combination of education and experience
    • 4 years in a sales or support role including cold calling and inside marketing and sales
    • Multi-tasking capability
    • Team player, strong interpersonal skills and verbal and written communication skills
    • Good analytical skills
    • Solid problem solving abilities
    • Excellent customer service skills
    • Proficiency in Microsoft Office products
    • Experience with Salesforce is a plus

    Job Type: Full-time

    Pay: $65,000.00 - $85,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • San Diego, CA 92127: Relocate before starting work (Required)

    Work Location: In person

  • 1 Day Ago

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IT Technical Support Specialist
  • Marine Group Boat Works LLC
  • Chula Vista, CA FULL_TIME
  • DescriptionResponsible for providing end-user support for software, hardware, and network assistance. Relies on experience and judgment as well as pre-established procedure and instructions to identif...
  • 14 Days Ago

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Customer & Technical Support Specialist
  • ITW
  • Vista, CA FULL_TIME
  • Company DescriptionRxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and invento...
  • 14 Days Ago

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Technical Support Specialist
  • QuidelOrtho
  • San Diego, CA FULL_TIME
  • The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay ...
  • 27 Days Ago

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Technical Product Support Specialist
  • MYTEE LLC
  • Poway, CA FULL_TIME
  • This is an entry level position with a strong focus on Customer Service Objective: The Technical product specialist will become a resident product expert, specializing in Mytee products. Must be able ...
  • 1 Month Ago

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Technical Sales Support Representative
  • ITT, Inc.
  • El Cajon, CA OTHER
  • Position Summary ITT is a leading $2.5B global manufacturer of highly engineered, customized solutions with approximately 10,000 employees operating in 35 countries around the globe. At ITT, we have a...
  • 12 Days Ago

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0 Technical Sales Support Specialist jobs found in San Diego, CA area

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Technical Support Specialist
  • Howden Group Holdings
  • San Diego, CA
  • At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its ...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist- Fully Remote
  • Vets Hired
  • San Diego, CA
  • About the job Technical Support Specialist- Fully Remote Job Duties: Provide support to Ting customers by phone and emai...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist - Remote US
  • Vets Hired
  • San Diego, CA
  • About the job Technical Support Specialist - Remote US Apply today if you: Are passionate about the customer experience ...
  • 3/28/2024 12:00:00 AM

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IT Field Service Technical Support Specialist
  • Talentry, LLC
  • Carlsbad, CA
  • Job Description Job Description IT Field Service Technical Support Specialist Carlsbad, CA (30-40% regional travel) Dire...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist - Tier II (Launch Monitor)
  • Full Swing Golf, Inc.
  • Carlsbad, CA
  • Technical Support Specialist - Tier II (Launch Monitor) WFH Flexible Description Full Swing Simulators is the largest US...
  • 3/28/2024 12:00:00 AM

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Customer Technical Support Specialist - Remote
  • Tandem
  • San Diego, CA
  • Compensation ranges from $18.50 - $21.50/hr depending on location and shift. GROW WITH US: Tandem Diabetes Care creates ...
  • 3/26/2024 12:00:00 AM

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Customer Technical Support Specialist l
  • GenMark Diagnostics, Inc.
  • Carlsbad, CA
  • **Customer Technical Support Specialist l** **Department:** 3025 Customer Technical Support **Location:** Carlsbad, CA *...
  • 3/26/2024 12:00:00 AM

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Remote Customer Technical Support Specialist (French Bilingual Required)
  • Tandem Diabetes Care Inc.
  • San Diego, CA
  • ** Remote Customer Technical Support Specialist (French Bilingual Required)** **Job Category****:** Technical Service **...
  • 3/26/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$60,287 to $82,827
San Diego, California area prices
were up 2.6% from a year ago

Technical Sales Support Specialist in Madison, WI
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Technical Sales Support Specialist in Columbus, MS
This position supports the Business Development Representatives with technical lighting support.
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