Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Who we are:
Summit is a highly responsive service company in the medical imaging industry. We offer the best customer support and innovation in the market. We are committed to making our customers heroes, minimizing downtime, helping control costs, and providing the highest quality solutions for our clients. Each of us at Summit is committed not only to our clients but also to each other.
Job Summary:
The Technical Support Specialist will provide both technical service and support to Biomedical/Clinical Engineers. Responsibilities include resolving technical issues by phone and e-mail inquiries, as well as Field Service Support. All Technical Support will be given in accordance with contractual requirements by maintaining timely, complete, and accurate troubleshooting as well as resolution. This person must be organized, detail-oriented, results driven, reliable, excellent at multi-tasking and able to work well with others. This person will be working on the Salesforce (SF) Platform utilizing Salesforce & Rootstock, be organized, detailed oriented, process driven, reliable, excellent at multi-tasking, able to work well with others, learn new skills as needed and be willing to set career building goals for future growth.
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Benefits:
RSA’s offers the following benefits as part of its Total Rewards program:
engagement model
scheduled coverage
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