Technical Sales Support Specialist jobs in Twin Falls, ID

Description

State of Idaho Opportunity

This is a part time position.

Applications will be accepted through 4:59 PM MST on the posting end date.

Summary:
The Mission of the Idaho Department of Correction is to create a model correctional system that provides equitable access to programming and opportunities that reflect a community experience, foster connections, and restore victims of crime. This position provides a variety of records support functions, reviews and processes documents, determines and explains compliance with laws, rules, regulations, and policies and takes appropriate action, maintains a manual or computerized records system and performs related work.

Responsibilities:

• Incumbents gather information, make decisions, resolve problems, and respond to inquiries.
• They utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments.
• Incumbents conduct involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.
• Incumbents perform specialized support work that involves an in-depth knowledge of the program.
• Incumbents generally review, evaluate, approve, and process records and/or documents.
• Determine acceptability or conformance to eligibility requirements according to rules, regulations, statutes, and program policies and procedures.
• Explain requirements, processes, and procedures.
• Manipulate and update manual and/or computerized records systems; and develop reports.

Minimum Qualifications:

• Experience monitoring a records system to identify and correct errors. Typically gained from at least one year of work experience monitoring records systems, identifying problems and correcting errors.
• Experience researching a variety of sources to resolve problems. Typically gained from at least one year of work experience gathering information from a variety of sources to collect and compile requested information and required that I have a good knowledge of services, operations, or programs.
• Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. Typically gained from at least one year work experience interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic wellbeing of others or will result in a service or action being denied.
• Experience entering and retrieving data using a computerized records system. Typically gained from at least 6 months of experience in a work setting where I was required to enter and retrieve data in a database records system or other computer records system.

SPECIALTY QUALIFICATIONS:

• 
  Willing to work in a correctional institution.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov

Preference may be given to veterans who qualify under state and federal laws and regulations.

• 
  Benefits may not be applicable for temporary or seasonal positions.