Technical Sales Support Specialist jobs in Washington, DC

Overview

Nakupuna Companies is seeking a candidate to be a Knowledge Management Technical Support Specialist at the Defense Threat Reduction Agency (DTRA), Operations & Integration Directorate (O&I), Operational Analysis Department, OAM Division.  Candidate will be responsible for managing the systems and platforms utilized for the dissemination of intelligence products in support of the Agency, DoD, and Intelligence Community (IC); and to shape solutions that will lead to improved organizational effectiveness and decision making.  Work will be completed at a government facility in Reston, VA.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Manage the systems and platforms utilized for the dissemination of intelligence products in support of DTRA, DoD, and the IC.
• Shape solutions that will lead to improved organizational effectiveness and decision making.
• Provide basic Tier 1 support to resolve user issues when requested.
• Manage, create, modify, and remove user accounts/groups.
• Provide training/support on system configuration, troubleshooting, procedures, and maintenance.
• Conduct quality control on products by reviewing and ensuring products conform to standards, and ensure content is correctly annotated.
• Lead Knowledge Management Working Groups (KMWG) to ensure knowledge sharing is occurring throughout the enterprise and enabling collaborative work.
• Ensure all systems conform to established SOPs as provided by customer leadership.

Qualifications

Education and Experience:

• Associate’s or bachelor’s degree from an accredited college or university with a major in a technology field, including Computer Science, Software Engineering, Advanced Analytics.
• A minimum of five years’ experience in the IC.
• Security , SSCP, etc. Formerly DoD 8570 IAT II-level certification is required.
• Knowledge and experience with a programming language, specifically Python or Groovy. Experience with JavaScript and CSS a plus.
• Knowledge and experience with Jira and Confluence administration, specifically building and maintaining complex Jira Projects and Confluence Spaces.
• Experience creating and maintaining a KM Plan of Action to capture tacit and explicit knowledge and lessons learned throughout an organization.
• Experience leading meetings with stakeholders from across the enterprise to ensure unified vision for success.
• Demonstrated proficiency managing, integrating, and curating a web presence across multiple platforms.
• Experience managing content and disseminating intelligence products.
• Excellent written and oral communication skills and experience developing and presenting complex information to senior Government officials using Microsoft Office Suite applications.
• Strong analytical, statistical, and organizational skills required.
• Excellent time management skills required.

Physical Requirements: Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work with a computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

Clearance Requirements: Applicant must possess an active Top Secret security clearance and be eligible for immediate SCI nomination and indoctrination. Must be a U.S. Citizen.

Work Locations: Reston, Virginia.

Physical Requirements: In addition to the skills and qualifications mentioned above, candidates must, at a minimum, be able to meet the following physical requirements.

• Ability to lift up to 25 pounds
• Ability to use stairs without assistance
• Ability to perform repetitive motions with the hands, wrists, and fingers
• Ability to engage in and follow audible communications in emergency situations
• Ability to sit for prolonged periods at a desk and working on a computer