Technical Support Analyst jobs in Anderson, IN

T
Customer Service - Technical Support
  • The GEO Group
  • Anderson, IN FULL_TIME
  • Benefits Information

    Full-time employees will enjoy a competitive benefits package with options for you and your family including:

     

    • 3 weeks Paid Time Off• 15 Paid Holidays• 401(k) Matching• Health Insurance• Vision Insurance• Life Insurance• Health Savings Account• Tuition Reimbursement• Employee Discount• Reduced Tuition Rates• Disability Insurance• Employee Assistance Program• 401(k)• Pet Insurance• Dental Insurance• Paid Training• Flexible Spending Account• Other Benefits Available

     

    Equal Opportunity Employer.

    Overview

    Summary

    • Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.

    Qualifications

    Minimum Requirements

    • High School Diploma or GED required.
    • At least 2 years’ experience in an information technology support/helpdesk role preferred.
    • Ability to pass a federal background check and obtain a suitability determination.
    • U.S. Citizenship required.
    • Must live in the US 3 of the last 5 years (military and study abroad included)
    • Proficiency in Microsoft Word and Excel.
    • Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.
    • Intermediate level IT and troubleshooting skills.
    • Strong oral and written communication skills in both English and Spanish if bilingual.
    • Ability to communicate technical concepts to a non-technical audience.
    • Flexibility in handling special projects and assignments.
    • Must be self-motivated with the ability to work independently
    • Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
    • Ability to provide technical mentoring to peers.
    • Ability to meet deadlines and prioritize appropriately.
    • Ability to work with computers and the necessary software typically used by the department.

    BI Incorporated

    Responsibilities

    Primary Duties and Responsibilities

    • Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service
    • Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary.
    • Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.
    • Provides communication to internal departments and management on the status of hardware and software issues being worked.
    • Recommends efficiencies and/or solutions for issues with hardware and software platforms.
    • Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.
    • Performs other duties as assigned.

    Facility Overview

    BI Incorporated is the U.S. leader for offender monitoring products and services that help federal state, and local agencies monitor parolees, probationers, pretrial defendants, and those involved in the U.S. immigration court process as they live in the community.

    Pay

    Pay USD $17.50/Hr. to USD $17.50/Hr.
  • 2 Months Ago

M
Application Support Analyst-Physician Practice Systems
  • Marion Health
  • Marion, IN FULL_TIME
  • Job Summary The Application Support Analyst will play a crucial role in providing support and expertise for Physician Practice Systems, with a focus on Electronic Health Record (EHR) systems. The Appl...
  • 15 Days Ago

H
Travel Nurse RN - Home Health - $2,058 per week
  • Healthcare Support
  • Pendleton, IN FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Pendleton, Indiana.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Date: 03/25/2024Durat...
  • 16 Days Ago

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Local Contract Nurse RN - Home Health - $44-46 per hour
  • Healthcare Support
  • Pendleton, IN FULL_TIME
  • Healthcare Support is seeking a local contract nurse RN Home Health for a local contract nursing job in Pendleton, Indiana.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Date:...
  • 16 Days Ago

H
Travel Nurse RN - Home Health - $2,002 per week
  • Healthcare Support
  • Kokomo, IN FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Kokomo, Indiana.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Date: ASAPDuration: 13 w...
  • 1 Month Ago

H
Local Contract LPN / LVN - Home Health - $35-37 per hour - Urgently Hiring
  • Healthcare Support
  • Pendleton, IN FULL_TIME
  • Healthcare Support is seeking a LPN / LVN Home Health for a local contract job in Pendleton, Indiana.Job Description & RequirementsSpecialty: Home HealthDiscipline: LPN / LVNStart Date: 03/18/2024Dura...
  • 1 Month Ago

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0 Technical Support Analyst jobs found in Anderson, IN area

I
Senior Process Associate
  • Infosys
  • Indianapolis, IN
  • Job Description The Help Desk Analyst is responsible for handling all field operation needs relating to facility mainten...
  • 3/16/2024 12:00:00 AM

I
IT Support Analyst
  • Indiana Wesleyan University
  • Marion, IN
  • IT Support Analyst Job no: 492707 Work type: Hourly (Full Time) Location: Marion, IN Categories: Information Technology ...
  • 3/16/2024 12:00:00 AM

A
Senior Analyst- Model Validation (US REMOTE)
  • Ally
  • Indianapolis, IN
  • **General information** **Ref #** 17030 **Remote?** Yes **Ally and Your Career** * Ally Financial only succeeds when its...
  • 3/16/2024 12:00:00 AM

R
EDI Integration Analyst - Hybrid
  • Red Gold
  • Elwood, IN
  • RESPONSIBILITIES EDI Install upgrades and program fixes to EDI translation and AS2 software Design, develop, test, imple...
  • 3/15/2024 12:00:00 AM

E
MS Dynamics CRM Business Analyst
  • eimagine
  • Indianapolis, IN
  • Description of Duties: At eimagine, we know that your best work happens when you live your best life and share your uniq...
  • 3/15/2024 12:00:00 AM

K
Business Analyst/Technical Writer (remote)
  • Knowledge Services
  • Carmel, IN
  • Overview: Knowledge Services is seeking a remote Business Analyst/Technical Writer for a 12-18 month contract (potential...
  • 3/14/2024 12:00:00 AM

V
Technical Support Analyst
  • Visionaire Partners
  • Indianapolis, IN
  • Job Description Job Description Technical Support Analyst There is an immediate need for a sharp Technical Support Analy...
  • 3/14/2024 12:00:00 AM

E
IT Support Specialist-Overnight (F)
  • Expedient
  • Indianapolis, IN
  • **Expedient** **IT Support Specialist-Overnight (F)** **Operations Support Center - Indianapolis, IN - Full Time** Exped...
  • 3/14/2024 12:00:00 AM

Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House. The population was 56,129 at the 2010 census. This is down from 70,000 in 1970. Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$33,291 to $42,360
Anderson, Indiana area prices
were up 1.3% from a year ago

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