Technical Support Analyst jobs in Ann Arbor, MI

Overview:
We are seeking a highly motivated and skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical assistance to our clients. This is a great opportunity for individuals who are passionate about IT support and have excellent problem-solving skills.

Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Assist with the setup and configuration of computer systems
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Document all customer interactions and solutions in the ticketing system
- Maintain knowledge base articles to ensure accurate and up-to-date information
- Assist with testing and deployment of software updates
- Conduct training sessions for end-users on new technologies or applications

Requirements:
- Previous experience in a help desk or technical support role
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with Mac OS and Windows operating systems
- Knowledge of Jira or ServiceNow ticketing systems is preferred
- Strong problem-solving skills with the ability to think analytically
- Excellent communication skills, both written and verbal
- Basic understanding of networking concepts (TCP/IP, DNS, VPN)
- Ability to prioritize tasks and manage time effectively
- Customer service-oriented mindset with a focus on delivering exceptional support

At our company, we offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and take your career in technical support to the next level. Apply today!

Job Types: Full-time, Contract

Pay: Up to $45.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Technical support analyst: 2 years (Required)

Work Location: In person