Technical Support Analyst jobs in Clearwater, FL

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. You can even earn three additional days per plan year!
• Bereavement Leave: We offer 3 paid days of bereavement leave annually to ease the burden during a family member's passing.
• Paid Holidays: Enjoy the 12 holidays without the worry of receiving a paycheck (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• 401k Plan with Matching: Secure your financial future with our 401k plan and employer matching.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Employee Assistance Program (EAP), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Position Summary:

Responsible for performing Criminal/Civil Background Screenings and Diligent Search in accordance with Chapters 39, 65, 435 and Department of Children and Families Policy.

Essential Functions:

• Performs Criminal/Civil Background Searches in accordance with Chapters 39, 65, 435, and Department of Children and Families Policy.
• Responsible for intake and tracking of Criminal/Civil research and results with extreme accuracy.
• Determines the screening level requirements for each of the 10 individual types of requests based on type, case manager contact, Department of Children and Families policy & FL Statutes.
• Evaluates each case and based on findings, determine Permanent, 5 Year limit, disqualifying and non-disqualifying offenses.
• Disseminates individuals criminal history by interpreting FCIC, JJIS/DJJ, CJIS, arrest reports and Court dockets, being fully versed in legal acronyms/abbreviations pertaining to Florida statute.
• Uses informed judgment skills in determining additional criminal resources needed for research, based on information gathered for specific cases.
• Contacts county, state, national & international law enforcement divisions to discuss and obtain the appropriate information, when clarification of criminal charges, adjudication or court docket progress is needed.
• Presents all findings with required documentation to requestors by comprehensibly explaining criminal/abuse charges, legal court dockets & probation history as necessary.
• Qualifies applicants for FBI fingerprint submission, scheduling appointments, in Pasco/Pinellas, successfully obtaining the scans via livescan machine and transmitting to the FBI for review.
• Provides findings and substantive reasoning for Disqualified Licensing applicants to Department of Children and Families -Background Screening, for use in Exemption Hearings.
• Supports the projects Quality Assurance function, Quality Assurance data needs, and deadlines for reports and monitoring as they pertain to background screenings.

Other Duties Include, But Not Limited To:

• Participate in training and development activities as required.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications:

Education:High school diploma or equivalent required. Associates degree preferred.

Experience: Four years computer work experience required. Law or Criminal Justice knowledge preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Represent self and the organization in a professional manner
• Work independently with little direct supervision
• Think and write creatively
• Assess a situation and make appropriate recommendations/decisions
• Research, organize and analyze data
• Solve problems and to think through critical, time sensitive issues
• Establish and maintain relationships
• Work collaboratively with staff at all levels in the organization
• Follow through on commitments, projects and responsibilities
• Maintain confidential information

Skills:

• Strong Written and Verbal Communication
• Strong follow-up and follow through
• Strong organizational and time management
• Proficiency in Excel and Microsoft Word. Experience with PowerPoint

Other Requirements:

• Clear a Level II background screening
• Clear a reference check (professional)
• Clear a local background check from the County in which you reside
• Clear a substance abuse screen
• Provide a copy of all degrees prior to your first day of employment
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify)

Family Support Services team members follow 5 core values:

Partnership: At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence: FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion: We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity: Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at 904-265-8105.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Computer work: 4 years (Preferred)
• Criminal Justice or Law: 1 year (Preferred)

Work Location: Hybrid remote in Largo, FL 33771