Technical Support Analyst jobs in Fayetteville, NC

Augustine Consulting Inc., (ACI) is a Woman-Owned Small Business professional services provider of systems engineering and technical services to the United States Government. We seek an experienced Technical Analyst to serve as a part of the Company’s Technical Services team that supports Product Manager Soldier Maneuver Sensors’ (SMS) Nett Warrior program.

Duties and Responsibilities:

The Technical Analyst Provides the highest technician-level support, often in the form of assistance to other engineers, technical specialists, and analysts, generally as an integral component of a complete solution to identified customer requirements. Will focuses on integrating and testing individual electronic devices through a System of System (SOS) platform.

A Subject Matter Expert - Technical who fits our team is:

• Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission.
• Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter.
• Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders.
• Forthright: speaks with conviction; argues based on understanding, respectfully.
• Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected.
• Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests.
• Honest: knows what’s right, what’s legal, what’s appropriate; acts accordingly.

Required:

• Due to the sensitive nature of this work, a US Government clearance is required and all applicants must provide proof of U.S. Citizenship.
• Must possess or have the ability to obtain a Secret Clearance.
• High School diploma and at least 10 years' experience, or, 
• Bachelor's degree and at least 3 years' experience, or 
• Master's degree and at least one year of experience.
• Experience with Linux OS,
• Experience with VMWare, specifically ESXi
• Experience with service delivery and switch/Router programming
• A deep understanding and ability to navigate the Army’s current tactical network environment, including software-defined tactical radio systems, and transport layers. 
• Experience with the installation, configuration, and troubleshooting of these networks. 

Desired:

• Certification in network administration.
• Background in Radio Frequency knowledge.
• Experience with military testing specifically in
  • Electronics Interference Characterization
  • Electromagnetic Environmental Effects
  • Environmental Testing

Augustine Consulting, Inc. offers a robust benefits package which includes:

• Competitive salary
• Comprehensive Medical, Dental, and Vision plans
• Group Life and Voluntary Life Insurance plans
• Retirement Savings Plan
• Paid Time Off
• Paid Parental Leave
• Tuition and Professional Development Reimbursement Program

Pay Band Information:

$96,000 - $200,000

The ACI pay band for this position is a general guideline only and not a guarantee of a specific compensation. Factors that influence the pay offered to a specific candidate for this position include, but are not limited to, federal and state laws; federal government contract labor categories and contract wage rates; relevant prior work experience; a candidate’s knowledge, skills, abilities, and behaviors; geographic location; education; and certifications.

Augustine Consulting, Inc. is an Equal Employment Opportunity employer.  We do not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, disability status or any protected category prohibited by local, state or federal laws.