Technical Support Analyst jobs in Fort Lauderdale, FL

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Franklin Templeton Companies LLC seeks a Senior Infrastructure Analyst, Technical Support in Fort Lauderdale, FL.

Analyze infrastructure programs, systems, networks, platforms, processes, and financial areas.

Requires a Master's degree in Information Technology or related or equivalent and three (3) years of experience providing infrastructure and technical support within the financial services industry.

Prior experience must include the below skills/tools:

Three (3) years of experience:

• Performing information gathering, trend analysis, variance analysis and report generation;

• Analyzing performance, financial and trend data and providing recommendations based on projected savings, financial alternative solutions, and increased efficiency from proposed IT procedures and systems;

• Providing technical support for trading and investment management technologies and for acquisitions and integration of companies;

• Ordering and maintaining an inventory of IT assets and coordinating IT assets in office moves and user restacks;

• Developing, documenting, and implementing standard operating procedures and customer service guidelines relating to IT support on operating systems, applications, mobile devices, new technologies and communications infrastructure;

• Managing ticketing queues to ensure issues are prioritized and actioned; and

• In performing duties, utilizing Endpoint, Intune, BeyondTrust, Charles River and ServiceNow. Telecommuting and/or working from home may be permissible pursuant to company policies.

**Telecommuting and/or working from home may be permissible pursuant to company policies.**.

Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary-designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $110,000 - $111,800 USD / year.

#LI-DNI

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of -the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

Highlights of our benefits include:

• Three weeks paid time off the first year

• Medical, dental and vision insurance

• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits

• Employee Stock Investment Program

• Tuition Assistance Program

• Purchase of company funds with no sales charge

• Onsite fitness center and recreation center

• Onsite cafeteria

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and . An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at to learn more about our company, career opportunities and recruitment process.

Franklin Templeton is committed to fostering a environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to . In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response.