Technical Support Analyst jobs in Hialeah, FL

Description

• Analyze and troubleshoot complex technical problems, working closely with end-users and stakeholders to identify and resolve issues promptly.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions that align with the organization's goals and objectives.
• Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, ensuring accuracy and relevance.
• Conduct research on emerging technologies, best practices, and industry trends, and recommend innovative solutions to address business needs.
• Monitor and maintain system performance, conduct regular audits and providing recommendations for optimization and improvement.
• Lead and participate in technical projects, ensuring timely and successful completion within budget and scope.
• Collaborate with vendors and external partners to implement and support technology solutions, ensuring smooth integration and functionality.
• Stay updated with industry standards and regulations, ensuring compliance and adherence to security protocols.

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• Minimum of 5 years of experience in a technical analyst role, with experience in a senior or leadership position preferred.
• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• In-depth knowledge of system administration, network infrastructure, and cybersecurity protocols.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Ability to work independently and as part of a team, with a collaborative and proactive mindset.
• Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Extensive experience in troubleshooting technical issues and providing user support, with a customer-oriented approach.
• Strong knowledge of IT governance frameworks and industry standards.
• Ability to work independently and as part of a team, with a collaborative and proactive mindset.