Technical Support Analyst jobs in Huntington, NY

At the Office of Distance Learning, we are building a future for our students and faculty that provides educational technology support and provisions that offer best-in-class educational experiences with an emphasis on service, equity, and innovation. We're looking for a team-member who can assist in the following responsibilities while contributing to a team culture of collaboration and respect.

• Field helpdesk tickets in the Office of Distance Learning, which includes delegating, escalating, and routing help requests as appropriate, maintaining and supporting quality control within the helpdesk system to ensure tickets are closed in a timely fashion, and ensuring that departmental priorities relating to data collection and communication are met.
• Stay abreast of technological innovations as they relate the Brightspace Learning Management System in order to support faculty, staff and students with common questions.
• Respond and follow up with support requests from faculty, staff, and students via helpdesk, phone, and email in a professional, timely, and service-oriented manner.
• Liaise with other campus and SUNY related departments, such as Information Technology, SUNY Online Helpdesk, etc. as needed to research technical issues, troubleshoot helpdesk requests, and respond to internal requests for SUNY-level support.
• Provide Learning Management System/Brightspace (LMS) support, including assisting faculty/staff/students with course troubleshooting.
• Support the LMS Administrator as required for assisting with integration projects, testing integration environments, and other duties relating to 3rd-party integrations.
• Support the Office of Distance Learning to provide expert hardware support including, but not limited to, lab maintenance, conference room technology, desktop and printer support, speakers, software, etc.
• Support the Office of Distance Learning to provide expert software support including, but not limited to, Panopto, Ellucian/Banner/SIS, MS Teams, Qualtrics, etc.
• Participate in new projects under the scope of Distance Learning.

Position may be eligible for partial remote work in accordance with college policy.

The college particularly welcomes candidates with knowledge, skills and abilities that include:

• Commitment to diversity and university initiatives supportive of diversity and inclusion.
• Interest in participating in student-centered service activities.
• Desire to apply expertise in promoting civic engagement with the College's many community partners.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a relevant field.
• Proficient in troubleshooting software and hardware issues.
• Excellent communication and customer service skills.
• Ability to manage multiple projects simultaneously.

PREFERRED QUALIFICATIONS

• 1 year of experience with an IT department or a related technical support role.

• Experience troubleshooting or in-depth knowledge of Learning Management Systems and their functionalities

• Experience using a helpdesk ticketing system in an educational setting.

• Familiarity with the SUNY system and related processes.
• Experience assisting with third-party vendor support.
• Knowledge of Distance Learning technologies and trends.
• Graduate of Farmingdale State College.

This is a full-time UUP position.

• For the first 10 working days, beginning Friday, August 18, 2023 and ending Thursday, August 31, 2023, applications will be limited to UUP Farmingdale.
• CLOSING DATE FOR RECEIPT OF APPLICATIONS: Saturday, September 16, 2023
• Salary: $50,000 $3,026 in downstate location pay = $53,026 Total Annual Compensation.

The State University of New York offers excellent fringe benefits including health insurance options and retirement plans

Click here for New York State Benefits Summary.

VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION

The Consumer Information web page can be viewed at the following link

http://www.farmingdale.edu/consumer-information/index.shtml

This page describes various services, information and statistics on many different aspects of the College's operations.

Farmingdale State College's commitment to inclusive excellence is an important part of our mission of public education and our culture. At Farmingdale State College, we continue to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.

The College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or any other legally protected status.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.