Technical Support Analyst jobs in Indianapolis, IN

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Technical Support Analyst
  • VYNE
  • Dunwoody, GA OTHER
  • Job Details

    Job Location:    NEA - Dental - Dunwoody, GA
    Salary Range:    Undisclosed

    Description

    HYBRID TEMP ASSIGNMENT opportunities available for FULL-TIME & PART-TIME in Atlanta! 

    Title of Position: Technical Support Representative/Analyst

    Classification:  Non-Exempt

    Organization Relationship: Reports to the Director of Client Operations, Dental

    GENERAL SUMMARY:

    The Technical Support Representative will be responsible for providing world-class service to prospective, new and existing customers ensuring the effective use of and satisfaction with products Vyne.

    DUTIES & RESPONSIBILITIES:

    • Resolve or facilitate resolution of customer issues including training, transmission, integration and billing.
    • Document all communications with accurate, concise and complete notes, following documentation procedures.
    •  Maintain knowledge of and familiarity with Vyne products and services sufficient to perform duties.
    • Contribute to the accomplishment of Key Performance Indicators within the assigned center of excellence.
    • Participate in special projects as assigned.
    • Actively participating as a positive team player within the center of excellence, department and company.
    • Consistently demonstrate the core values of Vyne.
    • Other duties as assigned.

    PHYSICAL DEMANDS:

    The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    WORK ENVIRONMENT:

    The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.,

    Security Roles/Responsibilities:

    • Protected Health Information (“PHI”) Internal, by exception - This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
    • Protected Health Information (“PHI”) by customer request - This position may have access to and be responsible for the security of PHI/PI on a daily basis.
    • Human Resource Information - This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
    • Financial Information - This position may have access to and be responsible for the security of financial information, including customer account information.
    • Financial Admin - This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
    • Application Admin - This position may have access to and be responsible for securely administering user access to corporate applications.
    • Support Admin - This position may have access to and be responsible for supporting customer technical needs, which may include securing customer's sensitive technical information.
    • System Admin - This position may have access to and be responsible for the security of root access to Vyne's infrastructure.

    Qualifications


    EDUCATION, KNOWLEDGE AND SKILLS: 

    • Software support for hospitals or dentist office a plus.
    • Customer service experience in healthcare or  healthcare insurance experience a plus
    • Above average understanding and troubleshooting of the Microsoft Windows operating environment
    • Expertise in business software configuration
    • Experience in Microsoft Office products is preferred
    • High school diploma required; college degree preferred
    • 2 years product applications support experience
    • Strong customer service skills and professional phone etiquette

    Vyne Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status.  In addition to federal law requirements, Vyne Dental follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

  • 8 Days Ago

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Technical Support Analyst
  • VYNE
  • Indianapolis, IN OTHER
  • Job Details Job Location: Undisclosed Salary Range: Undisclosed DescriptionHYBRID TEMP ASSIGNMENT opportunities available for FULL-TIME & PART-TIME in Indianapolis! Title of Position: Technical Suppor...
  • 7 Days Ago

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Technical Support Analyst (Onsite in Whitestown, IN)
  • Mindlane
  • Whitestown, IN FULL_TIME
  • Job Description Technical Support Associate Analyst – 24-11069 Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you hav...
  • 5 Days Ago

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IT Technical Analyst
  • Australian Gold Career Center
  • INDIANAPOLIS, IN FULL_TIME
  • Immediate opening for AX Technical Analyst at Australian Gold! SUMMARY This position assures that the needs of the business are being accurately represented in current and future ERP functionality. Th...
  • Just Posted

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Technical Sales Analyst
  • PMC Smart Solutions LLC
  • Shelbyville, IN FULL_TIME
  • DescriptionDo you have what it takes to support external and internal customers with a strong desire to engage and deliver a high level of satisfaction? Do you have experience developing quotes for co...
  • 2 Months Ago

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Technical Product Support Specialist
  • CommuniCare Health Services Corporate
  • Indianapolis, IN FULL_TIME
  • Technical Product Support Specialist WHO ARE WE? Never Alone. Where high-touch personal care and innovative technology intersect to create an integrated ecosystem of resources and support for a multit...
  • 11 Days Ago

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0 Technical Support Analyst jobs found in Indianapolis, IN area

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Senior Process Associate
  • Infosys
  • Indianapolis, IN
  • Job Description The Help Desk Analyst is responsible for handling all field operation needs relating to facility mainten...
  • 3/16/2024 12:00:00 AM

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Senior Analyst- Model Validation (US REMOTE)
  • Ally
  • Indianapolis, IN
  • **General information** **Ref #** 17030 **Remote?** Yes **Ally and Your Career** * Ally Financial only succeeds when its...
  • 3/16/2024 12:00:00 AM

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Senior Information Services Business Analyst - ERP HCM
  • Indiana University Health
  • Indianapolis, IN
  • Job Description Senior Information Services Business Analyst Indiana University Health is unlike any other healthcare sy...
  • 3/15/2024 12:00:00 AM

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MS Dynamics CRM Business Analyst
  • eimagine
  • Indianapolis, IN
  • Description of Duties: At eimagine, we know that your best work happens when you live your best life and share your uniq...
  • 3/15/2024 12:00:00 AM

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Quality Engineer - Salesforce I
  • eTeam, Inc.
  • Indianapolis, IN
  • Description: About Us The Marketing Automation Technical Operations (MATO) team operates within and supports Client's gl...
  • 3/14/2024 12:00:00 AM

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Technical Support Analyst
  • Visionaire Partners
  • Indianapolis, IN
  • Job Description Job Description Technical Support Analyst There is an immediate need for a sharp Technical Support Analy...
  • 3/14/2024 12:00:00 AM

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IT Support Specialist-Overnight (F)
  • Expedient
  • Indianapolis, IN
  • **Expedient** **IT Support Specialist-Overnight (F)** **Operations Support Center - Indianapolis, IN - Full Time** Exped...
  • 3/14/2024 12:00:00 AM

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Desktop Support Technician- Onsite
  • Ovation Workplace Services Inc.
  • Plainfield, IN
  • Job Description Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to...
  • 3/14/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,980 to $44,510
Indianapolis, Indiana area prices
were up 1.3% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
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Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
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