Technical Support Analyst jobs in Kansas City, KS

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Analyst, Technical Support
  • Children's Hospital Association
  • Lenexa, KS FULL_TIME
  • Job Description:


    Who We Are

    Become a champion for children’s health with a career at CHA. We serve with purpose and passion to help 220 member children’s hospitals improve kids’ health and well-being.

    What You’ll Do

    • Provide support for helpdesk tickets and related issues to both internal and external users of technology, enters all problems and updates into the ticketing system, and uses extensive troubleshooting techniques to resolve as many issues as possible before escalating
    • Works collaboratively with team members within the Help Desk, IT, and other departments to effectively resolve issues in a timely manner
    • Actively listens to customers to provide exceptional customer service and support
    • Manages time appropriately when dealing with and solving technical support issues
    • Installation and Problem Resolution
    • Identifies, researches, and resolves a wide variety of technical issues logged by users in KC and DC offices as well as remote users, including audiovisual
    • Takes ownership of problems and work through complete and effective resolutions
    • Provides end-user support for all computers and peripherals, including printers, monitors, etc.
    • Configures hardware/software, including desktop computers, laptops, and desk phones for new users, and work with supplier or vendor when servicing required

    Required Experience:


    What You’ll Bring to CHA

    • High school diploma or equivalent required; Associate degree in Computer Science preferred
    • Minimum of 3 years experience in desktop solutions
    • Strong technical skills around Microsoft Endpoint Management (Intune) as well as the ability to deploy laptop/desktop computers and distribute software and manage devices within the tool
    • Experience with:
      • Azure Active Directory & On-prem
      • O365 with a strong background in Teams
      • Adobe Products
      • ServiceNow
      • Zoom
      • A curious individual with the ability to learn new technology quickly
      • Strong organizational skills; attention to details
      • Ability to work independently within a team environment
      • Must be able to rotate the on-call schedule

    Where You’ll Work

    This position is based in our Lenexa, Kansas, office. We leverage a hybrid working model with three days per week in the office.

    Our Perks and Benefits:

    • Competitive total compensation package
    • Medical, dental, and vision insurance
    • Retirement Savings program with generous company contribution
    • Hybrid working model
    • Health Savings Account with company contribution
    • Wellness program
    • Paid time off and personal days
    • 8 paid holidays
    • Paid Parental Leave
    • And more!


    More About CHA

    Vaccinations

    CHA requires all new hires to be fully vaccinated prior to the first day of employment. Fully vaccinated is defined as having received two Pfizer or Moderna vaccinations or one Johnson & Johnson vaccination, in addition to completion of a two-week period after the final vaccination.

    Diversity, Equity and Inclusion

    CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children’s hospitals and their communities and through the federal policymaking environment. With children’s hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children’s health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.

    Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

    Visa sponsorship is not available for this position.
    From: Children's Hospital Association

  • 10 Days Ago

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Technical Support Analyst I
  • Johnson County Kansas
  • Olathe, KS FULL_TIME
  • Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different k...
  • 6 Days Ago

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IT Analyst (Technical Support Analyst III)
  • Johnson County Kansas
  • Overland Park, KS FULL_TIME
  • Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different k...
  • 20 Days Ago

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Board Certified Behavior Analyst (BCBA)
  • Autism Support Now
  • Olathe, KS PART_TIME,FULL_TIME
  • Autism Support Now (ASN) is expanding its mission across several communities with a focus on supporting Medicaid eligible families. We are actively seeking BCBAs in Olathe, KS. ASN provides in clinic ...
  • Just Posted

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Associate Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area
  • Velocity Staff
  • Kansas, KS OTHER
  • OverviewNOTE: THIS REMOTE POSITION REQUIRES CANDIDATES LOCAL TO THE KANSAS CITY AREA. Velocity Staff, Inc. is currently working with a wonderful client in the Kansas City area to add to their professi...
  • 21 Days Ago

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Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area
  • Velocity Staff
  • Kansas, KS OTHER
  • OverviewNOTE: THIS REMOTE POSITION REQUIRES CANDIDATES LOCAL TO THE KANSAS CITY AREA. Velocity Staff, Inc. is currently working with a wonderful client in the Kansas City area to add to their professi...
  • 22 Days Ago

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0 Technical Support Analyst jobs found in Kansas City, KS area

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EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • Kansas City, MO
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/28/2024 12:00:00 AM

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Data Analyst- Remote
  • Oscar
  • Kansas City, MO
  • Data Analyst Job Description: We are seeking a skilled Data Analyst to join our team and contribute to the development a...
  • 3/28/2024 12:00:00 AM

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Database Consultant - Remote
  • Oscar
  • Kansas City, MO
  • We are seeking a skilled Database Consultant to play a pivotal role in creating, optimizing, and maintaining production ...
  • 3/28/2024 12:00:00 AM

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Cyber Threat Analyst - Hybrid
  • Customer Value Partners
  • Kansas City, MO
  • Job Description Job Description CVP is an award-winning healthcare and next-gen technology consulting firm recognized fo...
  • 3/28/2024 12:00:00 AM

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Service Desk Analyst I
  • B3 Consulting
  • Kansas City, MO
  • Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environm...
  • 3/28/2024 12:00:00 AM

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Senior Business Analyst-100% Fully Remote
  • DataStaff, Inc.
  • Kansas City, MO
  • About the job DataStaff, Inc. is seeking a Senior Business Analyst for a long-term contract opportunity with one of our ...
  • 3/27/2024 12:00:00 AM

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Business Analyst II - Remote for those living in Utah or Idaho
  • Melaleuca: The Wellness Company
  • Kansas City, MO
  • ** We are currently offering remote work options for individuals based in Idaho or Utah ** This high impact position wil...
  • 3/27/2024 12:00:00 AM

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Senior System Analyst
  • Oracle
  • Kansas City, MO
  • Looking for a system engineer ready for a challenge supporting technical issues with these skills: Linux, network knowle...
  • 3/25/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$35,250 to $44,853
Kansas City, Kansas area prices
were up 1.7% from a year ago

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