Technical Support Analyst jobs in Lawrence, MA
Recently Added Technical Support Analyst jobs
IT Support Specialist III
- Pinnacle Technical Resources
-
Andover, MA
FULL_TIME
-
Position: IT Support Specialist III
Location: Andover MA (Onsite)
Duration: 5 months, 15 days
Job Description:- IT Support Specialist III
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports, user account information including rights, security and systems groups.
- Install, upgrade, support and troubleshoot Windows 10/11, Mac, iPhones, iPads, and any other authorized desktop applications both manually or using SCCM
- Software installs via Software Center, reimaging and configurations.
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
- Perform work in compliance within specified manufacturer warranty requirements and schedule manufacturer warranty repairs on-site or remote
- Troubleshooting and restore to service any personal computers (PC), MACs, notebooks or any other equipment that has authorized access to the network.
- Troubleshoot Hardware and Application issues reported by users.
- Engage vendor support contacts to resolve technical issues within the desktop environment.
- Promptly escalate issues after exhausting all resources, according to internal process
- Provide training to end users on how to operate their equipment as requested.
- Ensure service delivery in accordance with established service level agreements (SLAs) and Key performance Indicators (KPI)
- Learn, remain current and follow all processes that are documented for support.
- Document work in detail via Service Now tickets
- Document new fixes and procedures
- Availability to perform Walk-up Support in our Tech Bar
- Coach and mentor lesser skilled resources
- 8 years of experience in the field working as an IT Support Specialist or in a related area.
- Strong technical knowledge and experience supporting MS Products such as Windows 10/11, O365, OneDrive, SharePoint and Teams.
- Strong MAC OS experience
- Experience with GPO troubleshooting, logs and command line functions.
- Strong Network troubleshooting skills
- Experience with iPhones, iPads, MacBooks and common apps for both PC and Apple products.
- Basic Directory Service administration (Active Directory, Azure AD)
- Experience of dealing with ‘C’ Level Executives.
- Experience resolving technical issues with AV system components in conference rooms.
- Experience with working based on knowledge articles (KBAs)
- Ability to operate in a team and/or individual environment.
- Experience with Service Now ticketing and Asset Management workflow.
- Strong communication skills, written and verbal.
- CompTIA A
- Networking
- Cloud
- Microsoft 365 Fundamentals
- Familiar with ITIL Foundation processes
- SCCM and Intune
- Leadership ability
- Self-confident self-starter with rock star analytical and problem-solving skills.
- Experience in international collaboration with other support teams
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. - 9 Days Ago
Technical Support Engineer
- Solectria Renewables
-
Lawrence, MA
FULL_TIME
- Company DescriptionYaskawa – Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV in...
- 1 Month Ago
Software (Technical) Support Engineer II
- Applied Materials, Inc
-
Gloucester, MA
FULL_TIME
- Key Responsibilities Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (H...
- 2 Days Ago
Supervisor Technical Support - Plating Operations
- Vicor Corporation
-
Andover, MA
FULL_TIME
- Andover, MA, US, 01810 Job Function: Operations Req ID: 1170 Job Summary Vicor is expanding to vertically integrate core printed circuit board operations. As such, we are seeking a supervisor to overs...
- 1 Month Ago
IT Helpdesk Support Analyst
- Harvard Partners, LLP, Trusted Advisors to IT
-
Beverly, MA
CONTRACTOR
- As the IT Support/Service Desk Analyst you will be responsible for assisting in the support and maintenance of onsite and remote staff. This position requires a customer centric individual to act inde...
- 10 Days Ago
IT Support Analyst
- AgeSpan
-
Lawrence, MA
FULL_TIME
- AgeSpan Formerly Elder Services of the Merrimack Valley/North Shore At AgeSpan, you'll find a work environment that combines: A refreshing culture that is supportive, collaborative, and encouraging of...
- 1 Month Ago
Filters
- Current Active Filter
- Lawrence, MA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Technical Support Analyst jobs found in Lawrence, MA area
Help Desk Support Analyst
- M.S. Walker, Inc.
-
Norwood, MA
- M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Suppor...
- 4/24/2024 12:00:00 AM
Senior Information Technology Administrator
- Planet Technology
-
Beverly, MA
- Senior IT Administrator We are seeking a skilled and experienced IT Administrator to join our team. The ideal candidate ...
- 4/24/2024 12:00:00 AM
Technical Support Analyst
- Biofourmis
-
Needham, MA
- Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
- 4/23/2024 12:00:00 AM
Desktop Support Technician
- Atlantic Group
-
Cambridge, MA
- Desktop Support Technician: This role is responsible for first line support for the firm's end users. The position requi...
- 4/23/2024 12:00:00 AM
Help Desk Technician
- Careerbuilder-us
-
Boston, MA
- Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop an...
- 4/23/2024 12:00:00 AM
Help Desk Analyst
- Franklin Fitch
-
Boston, MA
- Help Desk Analyst| Boston Hybrid | $60,000 | Law & Professional Services Are you looking to join a leading global US Law...
- 4/22/2024 12:00:00 AM
Help Desk Support Analyst
- M.s. Walker Inc.
-
Norwood, MA
- M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Suppor...
- 4/22/2024 12:00:00 AM
Desktop Support Technician
- Atlantic Group
-
Cambridge, MA
- Desktop Support Technician: This role is responsible for first line support for the firm's end users. The position requi...
- 4/21/2024 12:00:00 AM
About Lawrence, Massachusetts
According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$38,512 to $49,006
Lawrence, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Technical Support Analyst do?
Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023