Technical Support Analyst jobs in Milwaukee, WI

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Technical Support Analyst
  • Genesis10
  • Mequon, WI FULL_TIME
  • Genesis10 is currently seeking a Technical Support Analyst for a permanent position working with our client in the Mequon, WI area.

    Summary:
    Perform a wide variety of duties and assume a leadership role in providing High Performance Doors (HPD) parts support and training to internal client's resource teams along with distributors and their service departments and technicians. Act as the HPD Parts subject matter expert for all areas of the aftermarket business unit.

    Responsibilities:
    • Act as a Product Specialist/Adviser regarding HPD parts.
    • Provide Technical Support for mechanical and non-controls issues in a backup role.
    • With the client's Customer Service Specialists, confirm that client has selected the correct part numbers and assemblies for the repair quotation per customer requests.
    • Provide real time tutorials and guidance for the client's Customer Service team as they walk through repair questions they receive from customers on HPD parts. Assist with training for client's customer service.
    • Investigate field issues with products and components. Help evaluate returned products from the field and warranty claims. Initiate and implement solutions to resolve issues and enhance client's products.
    • Investigate manufacturing and quality issues with products. Initiate Corrective Action Reports, and engineering changes as necessary to enhance client's products. Participate in resolution of supplier quality issues with Purchasing team.
    • Assist with the creation of parts manuals, specification sheets, and installation instructions. Act as the aftermarket liaison for new equipment owners/parts manuals
    • Help create solutions as legacy parts go obsolete (drives, controls, sensors, fabric) and assist with the engineering change process.
    • Assist Engineering and Technical Services in creation and maintenance of the client's SharePoint site.
    • Help create distributor tools for parts identification based on existing tools and documentation.
    • Assist Purchasing and Customer Service teams locate information for client's products.
    • Maintain engineering files, CAD drawings and records pertaining to client's resource per company standards.
    • Contribute, where necessary, to client. Resource's high service levels. Promote a positive attitude to distributors and end users regarding all of client's' products and quality standards.
    Qualifications:
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    • Requires education of a bachelor's or associates degree.
    • Requires 5 years experience in engineering, technical support, or a similar technical role.
    • Requires knowledge of and ability to use spreadsheet and word processing software.
    • Requires excellent oral and written technical communication skills.
    • Requires the ability to function as a team member and to contribute to group goals.
    • Requires a customer service orientation and approach to daily responsibilities.
    • Requires the ability to organize personal workload, prioritize activities, and accomplish tasks under a deadline.
    • Requires the ability to use a variety of hand and power tools.
    • Requires the ability to use a variety of office equipment.
    • Ability to travel up to 5% if necessary.
    • 5 years experience in engineering, technical support, or similar technical role.
    • Hands-on mechanical experience (hands-on electrical experience a PLUS)
    • Basic knowledge of electrical circuits (knowledge of electrical controls a PLUS)
    • Ability to read hydraulic and/or electrical schematics a PLUS
    • Training and presentation experience with customers and/or coworkers
    Computer Skills:
    • Experience in Autodesk Autocad, Inventor, or other 3D software a PLUS
    • Experience using manufacturing ERP software
    • MS Office Suite
    Soft Skills:
    • Positive attitude and high level of enthusiasm
    • Excellent interpersonal and communication skills
    • Experience communicating with customers and/or suppliers
    • Communicates customer sensitivity and sense of urgency
    • Communicates the ability to solve problems on behalf of customers
    • Can communicate technical info in non-technical manner
    • Ability to be a team player and hold themself accountable
    • Leadership approach to responsibilities
    • Ability to work with limited supervision and multi-task
    • Flexibility to learn new products and processes, and wear a lot of hats
    • Strong work ethic
    • Chemistry match with our team

    Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
    For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

    Benefits of Working with Genesis10:
    Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
    The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
    Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
    Behavioral Health Platform
    Medical, Dental, Vision
    Health Savings Account
    Voluntary Hospital Indemnity (Critical Illness & Accident)
    Voluntary Term Life Insurance
    401K
    Sick Pay (for applicable states/municipalities)
    Commuter Benefits (Dallas, NYC, SF)
    Remote opportunities available

    For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
    Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.






    Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran

     

  • 10 Days Ago

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Technical Support Analyst
  • MARS Solutions Group
  • Franklin, WI FULL_TIME
  • Location: Franklin, WI Campus 1st Shift (5 days onsite) 2nd and 3rd shift (remote AFTER training ONISTE!) Job Type: Contract Job Title: Technical Helpdesk Support Analyst Experience Level: 2 years hel...
  • 14 Days Ago

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Technical Support Analyst
  • NeoLink Services
  • Franklin, WI CONTRACTOR
  • Description: Summary of Position: Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and con...
  • 7 Days Ago

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Technical Support Analyst
  • MARS Group
  • Milwaukee, WI CONTRACTOR
  • Job Requirements: Associates or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience required Minimum of 2 years technical Help Desk ...
  • 8 Days Ago

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Technical Support Analyst / Technician
  • MARS Solutions Group
  • Milwaukee, WI FULL_TIME
  • MARS Solutions Group is looking for experienced Technical Help Desk Support Analysts for a client located in Franklin, WI. Our client is a well-known and highly respected insurance financial organizat...
  • 1 Month Ago

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Technical Support Analyst
  • TEKsystems c/o Allegis Group
  • Franklin, WI FULL_TIME
  • Job DetailsTechnicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Suppo...
  • 3 Days Ago

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0 Technical Support Analyst jobs found in Milwaukee, WI area

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/18/2024 12:00:00 AM

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Senior Business Analyst
  • Apex Systems
  • Milwaukee, WI
  • Our great client in Downtown Milwaukee has an immediate opening for a Senior Business Analyst. If you are interested ple...
  • 3/17/2024 12:00:00 AM

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SAP Developer
  • Creative Financial Staffing
  • Milwaukee, WI
  • SAP DEVELOPER ON-SITE | PERMANENT | NO SPONSORSHIP AVAILABLE Location: Milwaukee Wisconsin or relocation only Job Overvi...
  • 3/17/2024 12:00:00 AM

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Sr. Information Security Analyst
  • REV Group, Inc
  • Brookfield, WI
  • ONE OF THE BROADEST SPECIALTY VEHICLE PORTFOLIOS IN THE INDUSTRY REV Group® companies design and manufacture industry-le...
  • 3/17/2024 12:00:00 AM

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IT Support Specialist - Overnight (B)
  • Expedient
  • Milwaukee, WI
  • **Expedient** **IT Support Specialist - Overnight (B)** **Operations Support Center - milwaukee, WI - Full Time** Expedi...
  • 3/16/2024 12:00:00 AM

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ServiceNow HR Technology Leader
  • Johnson Controls International
  • Milwaukee, WI
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/15/2024 12:00:00 AM

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Sr Technical SAP Business Analyst - MM
  • Komatsu
  • Milwaukee, WI
  • Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, m...
  • 3/14/2024 12:00:00 AM

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IT Support Specialist - Overnight Shift
  • Expedient
  • Milwaukee, WI
  • **Expedient** **IT Support Specialist - Overnight Shift** **Operations Support Center - milwaukee, WI - Full Time** Expe...
  • 3/14/2024 12:00:00 AM

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$35,580 to $45,274
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago

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