Technical Support Analyst jobs in New Hampshire
Recently Added Technical Support Analyst jobs
Engineering Tools Technical Support Analyst - Systems Enginering
- BAE Systems
-
Hudson, NH
FULL_TIME
-
Job Description
BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day-to-day support of the Systems Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures & automation, application testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance to internal and DFARS policies and procedures.
The candidate should be customer service oriented, attentive to detail, strong leadership skills, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have. You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.
Required skills include a strong knowledge and working experience of Software Engineering Tool environments. Examples include Change/Synergy, Atlassian Suite (JIRA, Bitbucket, Confluence) or Gitlab.
Duties include the following:- Design, operation and support of Systems Engineering Tools.
- Administration and operational support of multiple Systems Engineering application environments across BAE Systems.
- Troubleshoot performance, availability and overall health of tool environments.
- Assist in planning and upgrading of applications using Windows and Linux servers and client environments.
- Create and maintain documentation for engineering application client and server installations and upgrades.
- Support users in a timely manner using ServiceNow Help Desk ticketing system.
- Interested candidates should have good communication and organizational skills, and a working experience administering of Systems Engineering Tool environments.
- Candidate should also exhibit sound judgement, initiative and self-motivation, and be able to complete tasks with minimal supervision.
- Attention to detail, solid communication and teamwork skills will be required to work effectively.
- Close collaboration with peers, Engineering and Engineering Tools personnel is essential.
- The ability to manage time effectively while dealing with a variety of issues in a dynamic environment will be key to the success of this individual.
Required Education, Experience, & Skills- Proven experience with complex application installation and upgrades within Client Server architecture on the Microsoft and Redhat operating systems.
- Understanding of Automation techniques supporting application management e.g. installation, information extraction, or monitoring.
- Strong understanding of security and regulatory compliance requirements.
- Detail orientated.
- Ability to multi-task and reprioritize work, as required, to meet dynamic customer service environment.
- Strong understanding of service lifecycle management.
- Strong problem-solving and analytical skills, including the ability to identify and resolve issues quickly.
- Excellent Customer service skills at all levels.
- Ability to work well in a team environment, in either a lead or participant role.
- General understanding of Engineering disciplines and tools.
- Must be US Citizen ********
Preferred Education, Experience, & Skills- Working experience administering server/client application environments. Examples include IBM DOORS Classic and DOORS next Generation, MagicDraw and Teamwork Cloud.
- Experience supporting DevOps environments.
- Experience Scripting experience with PowerShell, SQL, Perl, Bash, Python, VBA, C or other scripting languages.
- Experience working with virtualized environments such as VMware Workstation and VCenter.
- DFARS compliance
- Experience Deployment/configuration/migration for Apache, IIS, Tomcat, ASP and ASP.net.
Pay Information
Full-Time Salary Range: $92290 - $156860
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong. - 3 Days Ago
Engineering Tools Technical Support Analyst (HYBRID)
- BAE Systems
-
Hudson, NH
FULL_TIME
- Job Description This job is a hybrid role with the selected candidate spending a portion of their workweek at the Hudson, NH location.As a key member of the Engineering Tools team, the support analyst...
- 1 Month Ago
Technical Operations Trainer
- Weeks Medical Center - EMR SUPPORT
-
Lancaster, NH
FULL_TIME
- Job Summary: The Technical Operations Trainer is responsible for training Providers, Clinical and Nonclinical Staff on using Electronic Medical Records. The Technical Operations Trainer travels to var...
- 1 Month Ago
In-Person Technical Support Representative
- Comcast
-
Newport, NH
FULL_TIME
- Looking for a great entry level job with huge career potential? The In-Person Technical Support Representative position is a critical role for the Comcast team as you will be working directly with our...
- 15 Days Ago
In-Person Technical Support Representative
- Comcast
-
Claremont, NH
FULL_TIME
- Looking for a great entry level job with huge career potential? The In-Person Technical Support Representative position is a critical role for the Comcast team as you will be working directly with our...
- 15 Days Ago
TECHNICAL SUPPORT SPECIALIST II
- The State of New Hampshire
-
Concord, NH
FULL_TIME
- State of New Hampshire Job Posting DEPARTMENT OF INFORMATION TECHNOLOGY User Services Division - Help Desk Services 27 Hazen Dr. Pay Range $24.90 - $32.09 TECHNICAL SUPPORT SPECIALIST II Position #143...
- 19 Days Ago
Technical Support Analyst jobs at Popular Companies
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- Visionaire Partners
-
Lemon Grove, CA
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Technical Support Analyst
- Serco North America
-
Washington, DC
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Technical Support Analyst
- Brooksource
-
Plymouth, MI
- Job Summary: Under minimal supervision, configures and installs complex software for IT users desktops and mobile device...
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Technical Support Analyst
- INTEGREON MANAGED SOLUTIONS LIMITED
-
- Key Objective: Technical Support Analyst, this person will be responsible to provide Level 2, desktop support to all US ...
- 4/22/2024 12:00:00 AM
Technical Support Analyst
- Blood Bank of Delmarva
-
Newark, DE
- Overview: The Blood Bank of Delmarva was established in 1954 as a private, not for profit agency to collect, test, and d...
- 4/22/2024 12:00:00 AM
IT Technical Support Analyst
- DePelchin Children's Center
-
Houston, TX
- Position: IT Technical Support Analyst Classification: Full-time, Non-Exempt Reports to: Manager, Information Technology...
- 4/21/2024 12:00:00 AM
Technical Support Analyst
- Harmer
-
Chicago, IL
- The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and ...
- 4/19/2024 12:00:00 AM
Technical Support Analyst
- Envista Holdings Corporation
-
Hatfield, PA
- Technical Support Analyst Hatfield,PA POSITION SUMMARY The primary function of this position is to independently support...
- 4/19/2024 12:00:00 AM
About New Hampshire
New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$36,673 to $46,666
Most Popular Cities in New Hampshire for Technical Support Analyst Jobs
What does a Technical Support Analyst do?
Technical Support Analyst
Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
March 22, 2023
Technical Support Analyst in Rome, NY
Enter, monitor, and update support desk tickets in the Tracking System trouble ticket system to track progress and resolution of customer issues.
February 09, 2023
Technical Support Analyst in Riverview, FL
Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
March 07, 2023