Technical Support Analyst jobs in Pocatello, ID

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Technical Support
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview

    Provide technical support of the end user’s PC experience including desktop applications, printing, and PC performance. This includes technical support, maintenance, and troubleshooting.

    Responsibilities

    • Provide support (tier 2) for IT related issues that are not able to be resolved by the Help Desk Department.
    • Diagnose and resolve hardware and software issues using available resources.
    • Provide a centralized contact for Help Desk Department.
    • Offer support to minimize system downtime impact.
    • Identify, escalate and prioritize issues that need tier 3 support per the Decision Making Hierarchy.
    • Follow-up and execute accountability on existing open tickets.
    • Follow-up with team members to ensure full resolution of issues.
    • System access configuration for new users, user removal and user changes.
    • Basic level security badge creation and management
    • Send reports related to KPIs and department accomplishments
    • Provide messaging to the credit union on technical issues including current status and resolutions
    • Monitor permissions management for selected systems, ensure proper system access for users.
    • Create and maintain asset management policies and procedures
    • Manage asset lifecycle tracking including the decommissioning of assets
    • Ensure asset costs stay within the IT budget
    • Maintain compliance with asset policies
    • Conduct internal audits on assets
    • Provide reports to IT management regarding asset management health
    • Other duties as assigned.

    Qualifications

    Bachelor’s degree and a minimum of 2 years relevant experience required. Preference given for candidates with a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Preference given for candidates currently pursuing a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Excellent knowledge of Microsoft desktop operating systems and software. Excellent oral and written communication skills. Ability to work with department supervisors. Strong analytical and problem-solving skills. Ability to always maintain the confidentiality of the Credit Union and member records

     

    Performance Standard:

    Understand and direct computer systems and implement resolution to system problems. Make recommendations to meet the goals and objectives of the Credit Union functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

     

    Physical Requirements:

    • Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
    • Sit for extended periods of time.
    • Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
    • Repetitive motion using wrists, hands, and fingers.
    • Reach keyboards.
    • Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

    The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

     

    Must be eligible for membership at Idaho Central Credit Union to obtain employment.

    Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

     

     

  • 23 Days Ago

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Technical Support - Permissions Management
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview Provide technical support of the end user’s PC experience including desktop applications, printing, and PC performance. This includes technical support, maintenance, and troubleshooting. Resp...
  • 22 Days Ago

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Entry Level Field Tech (CMT Field Tech
  • Atlas Technical Consultants
  • Pocatello, ID FULL_TIME
  • Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austi...
  • 18 Days Ago

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Long Term Care Physical Therapist
  • Healthcare Support Staffing, Inc
  • Pocatello, ID OTHER
  • Long Term Care Physical Therapist HealthCare Support is actively seeking a Long Term Care Physical Therapist for a 13-week contract located in Pocatello, Idaho. Looking for a Long Term Care Physical T...
  • 10 Days Ago

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System Analyst
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview A System Analyst is responsible for operations of Digital Experience and related systems. Analyzes and evaluates user problems. Assists with all release and upgrade related activities. Respon...
  • 2 Days Ago

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Medical support
  • Navy
  • Aberdeen, ID FULL_TIME
  • ABOUT Medical emergencies happen and we need people who can take charge when they do. Whether you’re in a hospital or clinical setting, on a ship or submarine, or out in the field alongside fellow Sai...
  • 12 Days Ago

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0 Technical Support Analyst jobs found in Pocatello, ID area

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Digital Experience System Analyst
  • Idaho Central Credit Union
  • Pocatello, ID
  • Overview: A Digital Experience System Analyst is responsible for operations of Digital Experience and related systems. A...
  • 3/18/2024 12:00:00 AM

S
Travel CVOR Technologist - $2,380 per week
  • Stability Healthcare
  • Pocatello, ID
  • Planet Healthcare is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Description & Requirem...
  • 3/18/2024 12:00:00 AM

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Travel CVOR Technologist - $2,153 per week
  • Stability Healthcare
  • Pocatello, ID
  • Epic Travel Staffing Allied is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Description ...
  • 3/18/2024 12:00:00 AM

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Travel CVOR Technologist - $2,176 per week
  • Stability Healthcare
  • Pocatello, ID
  • OneStaff Medical is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Description & Requireme...
  • 3/18/2024 12:00:00 AM

S
Travel CVOR Technologist - $2,159 per week
  • Stability Healthcare
  • Pocatello, ID
  • Aequor Allied is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Description & Requirements...
  • 3/18/2024 12:00:00 AM

S
Travel CVOR Technologist - $2,280 per week
  • Stability Healthcare
  • Pocatello, ID
  • MedPro Healthcare Allied Staffing is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Descri...
  • 3/18/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Pocatello, ID
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/17/2024 12:00:00 AM

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Systems Engineer II (VMware)
  • Edgewater Federal Solutions, Inc.
  • Pocatello, ID
  • Overview: Edgewater Federal Solutions is currently seeking a Systems Engineer II (VMware) to provide support to the FBI ...
  • 3/16/2024 12:00:00 AM

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$31,241 to $39,753
Pocatello, Idaho area prices
were up 2.5% from a year ago

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