Technical Support Analyst jobs in Poughkeepsie, NY

Scientific Products, an ATS Life Sciences Company is searching for a Technical Support Specialist to support the daily operations through service, technical support, training & parts sales to our customers and service personnel for equipment manufactured by SP Scientific.

Responsibilities: include the following. Other duties may be assigned.

• Promote customer satisfaction.
• Inform customers of and promote SP Scientific products and services.
• Provide training assistance in equipment operation and maintenance.
• Test, troubleshoot, repair and service most complex systems problems.
• Debug and repair assemblies and systems and do final test using electronic test equipment and schematics.
• Provide service on important and complex projects.
• Serve as liaison between customer and SP Scientific on all support and service issues.
• Provide remote customer and field service engineer support via phone and e-mail.
• Remain current on technical and process knowledge to properly support SP Scientific products.
• Maintain and complete all related documentation & reports associated with field service duties.
• Provide input to improve system design, performance, and technical documentation.
• Work independently with moderate supervision.
• Travel to customer sites as needed.
• Other assigned activates as needed.

Qualifications: Education, Experience, Skills and Certifications:

• Degree or Certificate from approved two year college or technical school in related field, five years related experience, or equivalent education and experience.
• Refrigeration (EPA Universal Card)
• Basic understanding of PLC Controls including ladder logic.
• Familiarity and use of test equipment.
• Familiarity and use of hand tools.
• Plumbing, including piping and brazing.
• Electrical/Electronic knowledge.
• Understanding of technical instructions, schematics, blueprints and specifications.
• Mechanical Skills.
• Computer Skills

Language Skills:

Ability to effectively present information in a one-on-one and small group situation to customers, clients and other employees of the organization. Ability to read and comprehend instructions, correspondence, memos, operating, maintenance and procedure manuals. Effective writing skills to produce reports, correspondence, etc.

Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses and Registrations:
Refrigeration (EPA Universal Card)

Physical Demands

• The employee is regularly required to talk and listen.
• The employee is regularly required to use color vision and work with computerized data.
• The employee is regularly required to stand, walk, and sit.
• The employee is regularly required to use normal office tools, equipment and PC’s
• The employee is regularly required to use color vision and adjust focus between near and far objects.
• The employee is regularly required to stand, walk, stoop, kneel, crouch, climb, crawl, bend and sit.
• Use of hands to handle tools and controls.
• Use of arms and hands to climb and balance.
• Use of the following senses: sight (close, distance, color, peripheral and depth perception), hearing talking, taste and smell.
• The employee is regularly required to lift up to 35 pounds. Occasionally moving larger objects with assistance.
• The employee is occasionally required to work in tight spaces with difficult access.
• The employee is occasionally required to work from ladders, lifts, or scaffolds.
• The employee is regularly required to handle tools utilizing various energy sources-low and high voltage, pneumatic, hydraulic-of lo to high power.
• The employee is required to wear proper PPE : steel toe boots, safety glasses, other required by the type of task performed.

Work environment

• Work is normally performed in both the office and the shop.
• The office environment is an interior office with air conditioning.
• The shop area contains mobile equipment, machinery, and high voltages.
• The shop noise level is variable and may require hearing protection in some areas.
• The shop is heated when required but many areas are not air conditioned.
• Some shop processes use high voltage arcs or concentrated magnetic fields.

HSE

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:

• Work in compliance with divisional health, safety and environmental procedures
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
• Report any unsafe conditions or unsafe acts
• Report defect in any equipment or protective device
• Ensure that the required protective equipment is used for the assigned tasks
• Attend all required health, safety and environmental training
• Report any accidents/incidents to supervisor
• Assist in investigating accidents/incidents
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

Salary Range $31/hr - $45/hr