Technical Support Analyst jobs in Providence, RI

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Technical Support Analyst
  • Rhode Island Blood Center
  • Providence, RI FULL_TIME
  • Overview

    In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.

     

    For more information about a career with us, please watch the video below:

    “Career in Blood” video

    Responsibilities

    Position Summary

    The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk.   This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments. 

    • Provide technical support in the use of personal computer hardware, software, and specialized technology. Perform a variety of complex information technology support duties to ensure smooth delivery of technology services.
    • Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, peripherals to achieve desired results.
    • Set up and configure desktop computers, peripherals and accounts assigning security level.
    • Install software and repair hardware and peripherals.
    • Troubleshoot and support data communications networks which may carry data, voice and video communications.
    • Resolve network communications problems to ensure user’s access to enterprise applications.
    • Test programs: troubleshoot, diagnose problems, implement corrective actions procedures and/or escalate to other technical resources as appropriate.
    • Maintain equipment, software, and license inventories.
    • Respond to user questions and explain the operation of applications and equipment.
    • Ensures compliance with security standards, policies, and guidelines across the network.
    • Ensures that all regulatory guidelines from FDA, AABB and OSHA are followed.

    Qualifications

    Qualifications

    Education:

    Bachelor’s Degree in a business, math or computer related field.  Experience may be substituted for some technical education.

     

     

    Experience:

    Qualified candidates must have three (3) years directly related experience, including installing and supporting workstations in a Microsoft Windows environment.

     

    Valid Driver’s License required 

     

    Knowledge

    • Strong customer interface across all departments along with regional and enterprise departments with a consultative approach to solving client issues and problems.
    • Operate independently without direct supervisor and make decisions independently with the job requirements.

    Skills

    • Excellent written, oral, and presentation/communication skills.
    • Proficiency in troubleshooting and researching solutions to complex problems with hardware and software.
    • Strong aptitude for learning and gaining proficiency in a variety of application systems, including, but not limited to:
      • Microsoft Office Suite and related technologies
      • Blood Establishment Computer Systems (BECS)
      • Any other application systems relevant to business needs
    • Strong attention to detail in all work processes.
    • High level of interpersonal skills to handle a variety of complex issues and situations.
    • Position requires demonstrated poise, tact and diplomacy in dealing with a variety of staff up to and including executive leadership.
    • Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.

    Abilities

    • Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.
    • Ability to analyze procedures and data.
    • Ability to work independently with minimal supervision.
    •  Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
    • Ability to work in a strong team environment.
    • Ability to plan and organize job tasks or resources in an efficient manner.
    • Ability to be responsive and available to management in order to address issues and concerns as they arise.
    • Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
    • Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems within established policies and procedures.
    • Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.

     

    The proposed annual salary is $64,000 - $72,000 p/yr 

    Offers made to an individual candidate will depend on a variety of factors, including experience, skills, and job-related education. 

     

     

  • 1 Month Ago

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Scheduler/Financial Analyst
  • LMR Technical Group
  • Newport, RI FULL_TIME
  • LMR Technical Group is seeking a Scheduler/Financial Analyst to support the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) in Middletown/Newport, RI. The candidate must have experience wi...
  • 9 Days Ago

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Scheduler/Financial Analyst (Position Located in Newport, RI)
  • LMR Technical Group
  • Providence, RI FULL_TIME
  • LMR Technical Group is seeking a Scheduler/Financial Analyst to support the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) in Middletown/Newport, RI. The candidate must have experience wi...
  • 9 Days Ago

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TECHNICAL ANALYST-RC
  • McLaughlin Research Corp
  • Newport, RI FULL_TIME
  • Job Description: McLaughlin Research Corporation (MRC) is seeking a Data Analyst who will support the Naval Undersea Warfare Center in Newport RI. The Naval Undersea Warfare Center (NUWC) is the Unite...
  • 9 Days Ago

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TECHNICAL ANALYST-RC
  • Careers Current Openings - McLaughlin Research Corporation
  • Newport, RI FULL_TIME
  • Job Title TECHNICAL ANALYST-RC Location Newport, RI 02840 US (Primary) Job Type / Status Full-Time Education Bachelor's Degree Clearance Level Required Secret Job Description Immediate opening – great...
  • 10 Days Ago

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Technical Analyst II
  • Bank of America
  • Lincoln, RI FULL_TIME
  • Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
  • Just Posted

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0 Technical Support Analyst jobs found in Providence, RI area

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IT Business Analyst
  • PRI Technology
  • Pawtucket, RI
  • Job Description Job Description I have a full time opportunity for an IT Business Analyst to join one of our top tier or...
  • 3/18/2024 12:00:00 AM

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Sr. Application Developer
  • Collette
  • Pawtucket, RI
  • Collette is seeking a Sr. Application Developer to join our growing IT Team. This is a hybrid role based at headquarters...
  • 3/17/2024 12:00:00 AM

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Application Developer II
  • Collette
  • Pawtucket, RI
  • Collette is seeking an Application Developer II to join our growing IT Team. This is a hybrid role based at headquarters...
  • 3/17/2024 12:00:00 AM

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Technical Delivery Manager
  • Collette
  • Pawtucket, RI
  • Collette is seeking a Technical Delivery Manager to join our growing IT Team. This is a hybrid position based out of our...
  • 3/16/2024 12:00:00 AM

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Workday Integration and Reporting Lead
  • Trillium Staffing
  • Providence, RI
  • Trillium Technical is now seeking a Workday Integrations and Reporting Lead in Providence! Hybrid role: 3 days onsite an...
  • 3/15/2024 12:00:00 AM

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JD Edwards Functional Business Analyst - OTC (Remote)
  • Careerbuilder
  • Providence, RI
  • CSW Industrials JD Edwards Functional Business Analyst - OTC (Remote) Providence , Rhode Island Apply Now The Functional...
  • 3/14/2024 12:00:00 AM

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Information Security SOC Analyst - Remote
  • Careerbuilder
  • Providence, RI
  • Bringing smiles is what we do at TTEC for you and the customer. As an Information Security SOC Analyst working remotely ...
  • 3/14/2024 12:00:00 AM

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Lead Data Analyst
  • Brown University
  • Providence, RI
  • Job Description: The Population Studies and Training Center (PSTC) at Brown University is seeking a Lead Data Analyst to...
  • 3/14/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$37,856 to $48,170
Providence, Rhode Island area prices
were up 1.6% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023