Technical Support Analyst jobs in Richmond, VA

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking a highly qualified Technical Support Analyst 4. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.

*local candidates strongly preferred
*ALL interviews conducted ONSITE, NO exceptions
*FIRST 90 DAYS ONSITE, NO exceptions

VDOT is seeking a Telecommunications Coordinator for its Central Office work location in Richmond, VA.

The VA Dept of Transportation IT division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.

· The candidate will also have experience or be proficient in the following areas:
- Request, Order, and Inventory Management
The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.

· Provisioning and Customer Service
Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.

· Bill Analysis and Review
Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.

· Procurement and Inventory Management (2 years)

· Customer Service and Support of Android/IOS Mobile Devices. (3 years)

· Data Analysis (i.e. - Financial billing and reconciliation. (3 years)

· VMWare Workspace One Mobile Device Management. (1 years)

· Vendor relationship management (Verizon, AT&T, etc.) (2 years)

Job Types: Full-time, Contract

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• • Procurement and Inventory Management: 2 years (Required)
• • Customer Service: 3 years (Required)
• Android/IOS Mobile Devices: 3 years (Required)
• Financial billing and reconciliation: 1 year (Required)
• • Vendor relationship management: 2 years (Required)

Ability to Relocate:

• Richmond, VA 23219: Relocate before starting work (Required)

Work Location: Hybrid remote in Richmond, VA 23219