Technical Support Analyst jobs in Rochester, NH

Infinity Massage Chairs is rapidly expanding at its corporate headquarters and we are looking for motivated, talented, hard-working people to help us continue to grow. Our company has an A rating with the BBB, has been in business for over 10 years and has national clients such as Google, Facebook, Costco, Home Depot & Mattress Firm.

Job Title: Technical Support Representative

Overview:

About the Position: We are a rapidly expanding organization in need of a Technical Support Representative. The ideal candidate will be organized, dedicated and hands-on individual who is detail oriented and who possesses a positive, can-do attitude. No previous experience required; we are willing to train. The individual will be responsible for but not limited to taking Tech Support phone calls for multiple products. This involves trouble shooting and diagnosing user issues, and intermittent light assembly work. The individual should be process driven in order to produce and maintain efficient operations and ensure customer satisfaction. Base pay is $15 - $20 an hour based on experience. This position qualifies for company health insurance benefits; first year paid vacation time, and participation in company 401K Retirement / Profit Sharing as soon as individuals meet the eligibility requirements for each plan benefit.

Responsibilities:

• Technical Support & Customer Service
• Troubleshooting and Diagnosing customer issues
• Managing & Assisting Field Repair efforts via third party contractors
• Light Assembly and testing.
• Parts Inventory Management

Skills Required:

• Technical aptitude required
• Independent Thinker & Problem Solver
• Customer Service Phone Skills
• Must be highly organized and meticulous, with high attention to detail
• Computer proficiency, including Microsoft Outlook & Word
• Strong verbal and written communication skills

About the Company: Infinity Massage Chairs is a rapidly expanding family of companies that has multiple product lines across different technologies. We are an employee friendly company with a great team culture. We are customer focused organization that has been in operation since 2004. The majority of staff has been employed with us for over five years and we pride ourselves on our A rating with the Better Business Bureau.