Technical Support Analyst jobs in Salt Lake City, UT

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Technical Support
  • ASK Consulting
  • South Jordan, UT FULL_TIME
    • Job Type:Contract

    Posted 1 day ago


    • Expiry Date: 30 December 2023
    • Referral: 234162@accuick.com

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


    Job Description:

    The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.

    • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in-person

    • Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation, and communicating the status to the end user promptly

    • Identifies and works with internal end users to provide guidance and support, sound communications, and customer service principles without becoming unprofessional in difficult situations

    • Provides investigation, diagnosis, resolution, and recovery for hardware/software problems

    • Installs modifies, cleans up, runs diagnostic programs, and repairs computer hardware/ peripherals and software

    Qualifications:

    • ***Responsible for high-quality end-user technical support, related to enterprise software and hardware

    • An understanding of technology and the ability to apply that knowledge to support all existing systems

    • Provides investigation, diagnosis, resolution, and recovery for hardware/software problems

      • Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment


    About ASK:
    ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

  • 21 Days Ago

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Technical Support
  • Homaxi Inc
  • Salt Lake, UT FULL_TIME
  • Responsibilities: Master product features, application scope, usage scenarios, and key values, Be able to master the debugging and operation of products independently and proficiently. Provide technic...
  • Just Posted

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Aircraft Support Mechanic PFE (SLC Line)
  • LAUNCH Technical Workforce Solutions, LLC
  • Salt Lake, UT OTHER
  • Overview Aircraft Support Mechanic (PFE)LAUNCH Technical Workforce Solutions is seeking Aircraft Support Mechanics with experience performing minor maintenance and repairs on commercial aircraft for a...
  • 21 Days Ago

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Point of Sale Technical Support
  • HF Sinclair Corporation
  • Salt Lake, UT FULL_TIME
  • Basic FunctionHF Sinclair is seeking a Point of Sale Technical Support in Salt Lake, UT who will responsible to resolve moderate to complex end-user calls as related to Gas Station Point of Sale Syste...
  • 20 Days Ago

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Technical Support Specialist
  • Filevine
  • Salt Lake, UT FULL_TIME
  • About Filevine:Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organizati...
  • 23 Days Ago

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Point of Sale Technical Support
  • HF Sinclair
  • Salt Lake, UT FULL_TIME
  • Basic Function HF Sinclair is seeking a Point of Sale Technical Support in Salt Lake, UT who will responsible to resolve moderate to complex end-user calls as related to Gas Station Point of Sale Syst...
  • 24 Days Ago

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0 Technical Support Analyst jobs found in Salt Lake City, UT area

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Service Desk Analyst
  • eTeam
  • Salt Lake City, UT
  • Job Title: Service Desk Analyst Location: Salt Lake City, UT 84101 (Onsite) Duration: 10+ Months+ High possibility of ex...
  • 3/29/2024 12:00:00 AM

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Data Analyst- Remote
  • Oscar
  • Salt Lake City, UT
  • Data Analyst Job Description: We are seeking a skilled Data Analyst to join our team and contribute to the development a...
  • 3/29/2024 12:00:00 AM

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EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • Salt Lake City, UT
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/29/2024 12:00:00 AM

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IT Support/Helpdesk support
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Job title: The Service Desk Analyst Location: South Jordan UT Duration: 6 months Pay rat...
  • 3/29/2024 12:00:00 AM

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Database Consultant - Remote
  • Oscar
  • Salt Lake City, UT
  • We are seeking a skilled Database Consultant to play a pivotal role in creating, optimizing, and maintaining production ...
  • 3/29/2024 12:00:00 AM

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IT Systems Administrator II (Bilingual)
  • RS Hughes Company Inc
  • Salt Lake City, UT
  • Job Description Job Description Imagine a company that recognizes excellence in not only the products it sells, but also...
  • 3/29/2024 12:00:00 AM

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Devops Engineer
  • Syms Strategic Group, LLC (SSG)
  • Salt Lake City, UT
  • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
  • 3/28/2024 12:00:00 AM

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EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • Salt Lake City, UT
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/28/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,488 to $43,884
Salt Lake City, Utah area prices
were up 2.3% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023