Technical Support Analyst jobs in Tacoma, WA

In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

This position is responsible for the integrity, consistency, auditing and availability of the data within the Supply Chain suite of CommonSpirit Health's Enterprise Resource Planning Systems (ERP System). The Supply Chain Master Data Analyst will be responsible for maintaining central master files, auditing local master files, creating reports and providing application assistance. Maintenance of the central master files will require processing requests submitted by the facilities, the contracting staff or the Purchase Service Center team. Local files will be audited through the strategic generation of reports and queries. The Supply Chain Master Data Analyst will identify opportunities for operational improvements, and capture data necessary to support department initiatives.

Responsibilities include:

1. Collaborates with customer base to ensure new item and vendor add, changes, deletions, etc are updated timely. Perform overall maintenance of Master Data Files; track additions and changes to master data, create and maintain standards for master data.
2. Partners with Supply Chain Operations in the creation of custom ordering templates, PAR maintenance, and provide ongoing education and ERP system support.
3. Communicate with members of other functional teams at CommonSpirit Health and within the facilities regarding additions and changes to master data and ERP system updates.
4. Configure and run reports for Supply Chain Management and/or other customers.
5. Review and update patient charge data within the ERP system using various reporting tools, queries and uploads.
6. Establish strong relationships with facility departments, contract analysts, and Contracting Sourcing Team to confirm that contract pricing is correct, and that off contract purchasing is addressed.
7. Utilizes basic team facilitation techniques, including managing meetings to ensure productive outcomes, promoting creative problem-solving through brain-storming and multidisciplinary staff involvement and applying conflict resolution techniques as needed.
8. Identifies methods to improve current practices by identifying problems and proposing viable solutions to Supply Chain teams both local and National. Utilize knowledge of data, technological possibilities and operational practices to identify opportunities to improve business processes.
9. Compiles appropriate reports in accordance with month-end close deadlines.

• High school diploma
• Four years ERP experience
• Demonstrated ability to understand contracts, tiers, connections and varying pricing issues
• Strong customer service and problem solving skills. Strong analytical abilities, organization and project/process management skills and the ability to manage multiple projects simultaneously and achieve goals.
• In-depth understanding of Materials Management and Accounts Payable/Finance operations.
• Must be proficient with Microsoft applications; Excel, Word, Power Point, Access, ERP