Technical Support Analyst jobs in Trenton, NJ

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Technical Customer Support Analyst
  • Creative MediaWorks
  • Pennington, NJ FULL_TIME
  • Who We Are

    For over 30 years, Creative MediaWorks (CMW) has delivered solutions to the exacting standards of life science companies and their agencies. Speakcore is an enterprise level software platform developed by CMW and built for the management of speaker bureaus. We have an extremely talented team focused on developing and maintaining a high-quality platform that is easy to use and results in excellent customer satisfaction.

    Who We’re Looking For

    We are seeking an enthusiastic and dynamic Technical Customer Support Analyst to join our NJ office. As a crucial member of our team, you will be at the forefront of delivering exceptional support to our valued clients. Your passion for accuracy and efficiency will shine as you skillfully assess, categorize, prioritize, route, and solve incoming support requests, ensuring that our software solution, Speakcore, maintains its high standards of excellence. In this role, you will have the opportunity to make a real impact by providing unparalleled customer service and ensuring that every client interaction is a positive and memorable experience. Your attention to detail and ability to quickly resolve issues will be instrumental in maintaining the satisfaction of our growing client base. As a Customer Success Analyst, you will not only serve as a problem-solver but also as an ambassador for our company. Your passion for our software solution and your dedication to providing top-notch support will help us maintain operational excellence. If you thrive in a fast-paced environment, love working with technology, and are eager to be part of a collaborative team, then we want to hear from you. Join us as we continue to push the boundaries of innovation and shape the future of customer support at Speakcore. (www.speakcore.com).

    Responsibilities:

    • Understand client’s business and how Speakcore supports their initiatives and goals.
    • Work with client to define requirements specification on inbound ticket change requests for implementation team to execute. Evaluate
    • Route incoming support requests based on urgency and priority, to the appropriate team or individual for resolution.
    • Directly solve tickets based on domain knowledge.
    • Communicate and guide the client on how to use Speakcore.
    • Monitor the status of open tickets and take proactive steps to address any outstanding issues to meet service level objectives.
    • Collaborate with various internal teams to facilitate the smooth and efficient resolution of tickets.
    • Contribute to process improvement initiatives by providing feedback on ticket triage workflows, suggesting improvements to categorization and routing systems, and participating in discussions to optimize the overall support process.
    • Continuously develop and deepen knowledge of Speakcore and the industry which it serves.
    • Technical Documentation: Write documentation for our customers, which will include technical documentation, tutorials, and other implementation guides.
    • Additional responsibilities as required.

    Requirements:

    • Experience with customer support software platforms, such as Zendesk
    • Knowledge of speaker bureau programs and other types of educational and marketing events performed by Life Science and pharmaceutical companies to promote their products.
    • At least two years of experience in a customer facing, analyst role, preferably in a fast-paced environment.
    • Technically savvy.
    • Effective verbal, written, active listening, and interpersonal skills.
    • Strong attention to detail.
    • Ability to effectively multitask and prioritize tasks to meet customer needs and deadlines.
    • Strong problem-solving skills and the ability to recognize patterns and think critically in high-pressure situations.
    • Empathy and patience when dealing with customer inquiries and complaints.
    • Effectively prioritizes tasks and abilities to optimize personal productivity, manage interruptions, and make efficient use of available time.
    • Ability to work both independently and collaboratively within a team.
    • Responds effectively to shifting priorities, demands, and timelines and adapts plans to accommodate new information or constraints.
    • High energy, “can-do” attitude with a willingness to do what it takes to get the job done and a strong desire to achieve.

    Working at CMW

    Intimate team of dedicated, hard-working individuals who work as a team to achieve their goals. A process-driven organization, with a laid-back atmosphere and an open office environment that facilitates collaboration. CMW is located in a quaint small town with plenty of different lunch options and convenient shopping nearby.

    Speakcore Team Values

    • Innovative
    • Consultative
    • Collaborative
    • Techy
    • Dependable

    Location

    Our preference is a hybrid on-site in our offices in Pennington, NJ, and working remotely from home. We will consider fully remote for the ideal candidate but must work East Coast Hours.

    Apply Now

    If you are interested in this position, please forward your resume to alyssa.nicolo@creativemediaworks.com. No phone calls please. If we are interested in learning more about you, we will reach out. If you are a staffing agency or recruiter please do not contact us, we will only work with candidates directly.

  • 4 Days Ago

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Technical Analyst
  • Augustine Consulting, Inc.
  • Hamilton, NJ FULL_TIME
  • Augustine Consulting Inc., (ACI) is a Woman-Owned Small Business professional services provider of systems engineering and technical services to the United States Government. We seek an experienced Te...
  • 21 Days Ago

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Technical Support
  • ProPhoenix Corporation
  • Burlington, NJ FULL_TIME
  • ProPhoenix is a leader in the design and delivery of the most comprehensive, dynamic, and secure Public Safety software products in the industry. Established in 2003 and headquartered in Moorestown, N...
  • 18 Days Ago

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Technical Support
  • Seko Dosing Systems Corporation
  • Tullytown, PA FULL_TIME
  • Technical Support Who We Are: As the industry leader in chemical feed pumps for institutional cleaning & hygiene and industrial water applications, Seko USA is looking for a Northeast Sales Representa...
  • 1 Month Ago

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Business Technical Analyst - Finance
  • NJM Insurance
  • Trenton, NJ FULL_TIME
  • IntroductionPersonal, compassionate service is what we’re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy ...
  • 23 Days Ago

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Single Risk Technical Analyst
  • Munich Re America
  • Princeton, NJ FULL_TIME
  • Offer:Profile:
  • 1 Month Ago

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0 Technical Support Analyst jobs found in Trenton, NJ area

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Service Desk Analyst
  • firstPRO, Inc
  • Wayne, PA
  • We are now hiring for a long-term Service Desk Consultant for our customers in Wayne, PA. The ideal candidate will have ...
  • 3/29/2024 12:00:00 AM

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Desktop Support Professional
  • HELION TECHNOLOGIES INC
  • Feasterville Trevose, PA
  • Job Details Job Location Remote - Philadelphia, PA - Philadelphia, PA Position Type Full Time Company Overview Helion Te...
  • 3/29/2024 12:00:00 AM

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Senior ServiceNow Developer/System Admin
  • Princeton University
  • Princeton, NJ
  • Senior ServiceNow Developer/System Admin (Security Operations) Princeton University is seeking a Senior Developer/System...
  • 3/29/2024 12:00:00 AM

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Help Desk Analyst
  • Akkodis
  • Trevose, PA
  • Akkodis is seeking a Help Desk Analyst to support our client in Trevose, PA. This is a contract to hire role, initially ...
  • 3/28/2024 12:00:00 AM

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Service Desk Analyst
  • Juno Search Partners
  • Wayne, PA
  • Juno Search Partners is a certified women-founded and women-led talent solutions firm with extensive experience in the p...
  • 3/28/2024 12:00:00 AM

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Information Technology Director
  • RemX The Workforce Experts
  • Tinton Falls, NJ
  • Job Description Job Description Job Title: Information Technology Director Employment Type: Full-Time Travel: On-Site Lo...
  • 3/28/2024 12:00:00 AM

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z/OS Mainframe MQSeries Systems Programmer (Hybrid - Flexible Options)
  • Broadridge Financial Solutions
  • Trenton, NJ
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

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Business Analyst - Help Desk / Customer Service
  • SunPlus Data Group, Inc
  • Trenton, NJ
  • Job Description Job Description SunPlus is looking for a Business Systems Consultant (BA w/help desk & customer service)...
  • 3/26/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 8.155 square miles (21.122 km2), including 7.648 square miles (19.809 km2) of land and 0.507 square mile (1.313 km2) of water (6.21%). Several bridges across the Delaware River – the Trenton–Morrisville Toll Bridge, Lower Trenton Bridge and Calhoun Street Bridge – connect Trenton to Morrisville, Pennsylvania, all of which are operated by the Delaware River Joint Toll Bridge Commission. Trenton is located near the exact geographic center of the state, which is 5 miles (8.0 km) located southeast of Trenton. The city is so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$39,212 to $49,896
Trenton, New Jersey area prices
were up 1.5% from a year ago

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