Technical Support Analyst jobs in Wilmington, DE

Overview

The Blood Bank of Delmarva was established in 1954 as a private, not for profit agency to collect, test, and distribute blood products in the Delmarva region. Today, the Blood Bank of Delmarva, now an affiliate of the New York Blood Center Enterprise (NYBCe), employs approximately 192 full- and part-time employees. It is among the nation's premium providers of blood products and services while serving as an integral part of the Delmarva community health care system. The Blood Bank of Delmarva’s mission is to provide a safe and adequate blood supply for patients within our community.

Responsibilities

The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk.   This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments. 

• Provides technical support in the use of personal computer hardware, software, and specialized technology. Performs a variety of complex informational technology support duties to ensure smooth delivery of technology services.
• Will respond to system outages during off hours.
• Monitors, operates, coordinate, assist and train others in the operation of computer hardware, software, peripherals in order to achieve desired results.
• Sets up and configures desktop computers, peripherals and accounts assigning security level.
• Installs software and repairs hardware and peripherals.
• Troubleshoots and supports data communications networks, which may carry data, voice and video communications.
• Resolves network communications problems to ensure user’s access to enterprise applications.
• Tests programs; troubleshoots, diagnoses problems, implements corrective actions procedures and/or escalates to other technical resources as appropriate.
• Maintains equipment, software and license inventories.
• Responds to user questions and explain the operation of applications and equipment
• Ensures compliance to security standards, policies and guidelines across the network.
• Assures that all regulatory guidelines from FDA, AABB and OSHA are followed.
• Exemplifies BBD’s Customer Service Mission and Core Values.

Qualifications

Required Licenses:

Valid Driver’s License

Education:

Bachelor’s degree in a business, math or computer related field.  Experience may be substituted for some technical education.

Related Experience   

Three (3) years directly related experience, including: installing and supporting workstations in a Microsoft Windows environment.

Any combination of education, training and experience equivalent to the requirements listed above that has supplied the necessary

knowledge, skills, and experience to perform the essential functions of the job.