Technical Support Analyst jobs in Winston Salem, NC

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Specialist, Technical Support
  • Zirrus
  • Yadkinville, NC FULL_TIME
  • Specialist, Technical Support

    Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a fast-paced and casual environment? Would you like a hybrid work schedule? We are searching for a Technical Support Specialist experienced in handling technical support for issues related to our products, services, equipment, technology, etc. The Technical Support Specialist is responsible for providing technical support through inbound and/or outbound calls, email, chat and serves as a liaison between Zirrus and our customer base. The successful candidate should have strong verbal and written communication skills, customer-centric focus, with an ability to troubleshoot and manage technical issues to a solution. This position requires the ability to work a varying schedule, and be on call. You should have 3 years in customer service, customer support or comparable role and be an experienced and effective user of technology. Previous contact center experience preferred. Once training is complete, schedule for this position is tentatively Sunday through Wednesday, 4 x 10 hr shifts.

    Job Summary

    Provide outstanding technical support and customer care for issues related to our products, services, equipment, and technology.  Develop solutions that resolve customer concerns, complaints, and inquiries, ensuring customer satisfaction and a positive experience.

     Essential Job Functions

    • Manage ongoing inbound and/or outbound calls, chats, and emails in a timely manner; follow protocol for follow-up calls.  Serve as a liaison between Zirrus and customer base.
    • Identify customers’ needs, clarify information, assess technology, and fully research every issue to provide a timely response and solution
    • Provide various levels of technical support and offer viable solutions or alternative options that are acceptable to the customer
    • Maintain knowledge of product offerings, systems, billing processes, policies, etc. and educate customers and/or employees on such items
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by providing required technical support and excellent customer experience
    • Document all customer interactions in CRM in a logical and understandable manner
    • Meet personal/team qualitative and quantitative KPI targets
    • Recognize challenging customer dynamics and personalities, and escalate when needed
    • Requires NC Alarm Systems Licensing Board registration, this registration process includes an extensive background check, fingerprinting, and application process.
    • Other duties as assigned

    Knowledge, Skills and Abilities

    • Strong verbal and written communication skills
    • Strong problem-solving skills
    • Skilled in active listening and ability to clearly communicate information
    • Ability to explain complex technical issues in simple, understandable terms
    • Patience; ability to adapt and professionally manage challenging personality types
    • Ability to learn, multi-task, set priorities and manage time effectively
    • Knowledgeable of company policies, practices and procedures
    • Ability to work varying shift schedules and be on call
    • Demonstrate technical ability

    Education and Experience

    • Previous experience in customer service, customer support or comparable role preferred – 3 plus years
    • Experienced and effective user of technology
    • Familiarity with the industry is a plus
    • High school diploma required/ degree in relevant discipline preferred (must be willing to obtain further training) 


  • 21 Days Ago

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Manager, Operations Technical Support
  • The Clearing House
  • Salem, NC FULL_TIME
  • Position summary: Candidate will focus on the management responsibilities for the Operations Technical Support Team. Primary responsibilities will be managing resources related to daily support, tasks...
  • 26 Days Ago

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Finance Analyst, EDO & Application Support
  • PepsiCo
  • Winston, NC FULL_TIME
  • Overview Contribute to Pepsi Business Services success by ensuring the integrity of our key systems and Electronic Data Interchange (EDI) billing processes through collaboration with application owner...
  • 22 Days Ago

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Direct Support Professional - Community Engagement
  • Community Connection Support Services
  • Galax, VA FULL_TIME,PART_TIME
  • JOB POSITION DESCRIPTION Position Title: Community Engagement/Day Support Direct Support Professional Reports To: Program Manager/Director of Services Objective of Position: To carry out services and ...
  • 12 Days Ago

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Travel Speech Language Pathologist - $2,127 per week
  • Healthcare Support
  • Yadkinville, NC FULL_TIME
  • Healthcare Support is seeking a travel Speech Language Pathologist for a travel job in Yadkinville, North Carolina.Job Description & RequirementsSpecialty: Speech Language PathologistDiscipline: Thera...
  • 1 Month Ago

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Director, Grants and Private Foundations
  • Forsyth Technical Community College
  • Salem, NC FULL_TIME
  • Under the general direction of the Vice President and Executive Director of the Foundation, the Director of Grants and Private Foundations provides grants development oversight and expertise for the r...
  • 19 Days Ago

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0 Technical Support Analyst jobs found in Winston Salem, NC area

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Tier I PC Technical Support Specialist (Hybrid)
  • Tangeroutletcanada
  • Greensboro, NC
  • ** Tier I PC Technical Support Specialist (Hybrid)** **Job Category****:** Information Technologies **Requisition Number...
  • 3/28/2024 12:00:00 AM

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EDI Business Analyst
  • Old Dominion Freight Line
  • Thomasville, NC
  • Job Summary This position will be responsible for the functional design, testing, and implementation of business applica...
  • 3/28/2024 12:00:00 AM

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Solution Architect- Rulestream
  • Net2Source Inc.
  • Winston-Salem, NC
  • Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
  • 3/27/2024 12:00:00 AM

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IT Business Analyst
  • Tanger Outlets
  • Greensboro, NC
  • We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers...
  • 3/27/2024 12:00:00 AM

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PMO Analyst - ServiceNow SPM Data and Tools
  • Old Dominion Freight Line
  • Thomasville, NC
  • Additional Job Description Job Summary Old Dominion Freight Line is recruiting for an IT PMO Data & Tools Analyst. This ...
  • 3/27/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Winston Salem, NC
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

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Level One: System Administrator
  • Beacon Technologies
  • Greensboro, NC
  • Level One: System Administrator As a full-service web solutions firm, Beacon Technologies, Inc. uniquely blends deep exp...
  • 3/26/2024 12:00:00 AM

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Electric Systems Analyst
  • City of High Point, NC
  • High Point, NC
  • Salary: $62,953.28 - $85,440.16 Annually Location : High Point, NC 27260 Job Type: Full-Time Job Number: 6628 Department...
  • 3/26/2024 12:00:00 AM

Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2019 estimated population of 251,907 it is the second largest municipality in the Piedmont Triad region, the fifth most populous city in North Carolina, and the eighty-ninth most populous city in the United States. With a metropolitan population of 676,673 it is the fourth largest metropolitan area in North Carolina and is expected to keep that fourth spot for many more years. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Bui...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,477 to $43,870
Winston Salem, North Carolina area prices
were up 1.5% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
May 17, 2023
Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023