Technical Support Manager jobs in Alaska

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Operations Manager
  • Atlas Technical Consultants
  • Anchorage, AK FULL_TIME
  • Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that Atlas creates a better experience for infrastructure and environmental projects. It’s how we are built – with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We’re just built to be better. We are a great company.

    We are seeking an Operations Manager to join our Anchorage, AK team! Come join us!

    Job responsibilities include but are not limited to:
    The Office Manager oversees and directs all operations, business development, and accounting activities for a Spoke Office, in a specific geographic area . Management duties include project management, supervision, training and oversight of work of technicians and other professional staff. Further, Office Manager participates in company marketing, sales and corporate development activities, including development of department budgets, management of select projects, client relationship, service and management. Finally, office manager is ultimately accountable for all project quality and performance as well as profitability and revenue. Tasks Include:

    Oversees daily activities, solving problems as needed, and monitoring quality control activities of the department.

    Provides oversight in the area of quality control to ensure that project specifications are met and the work meets the standards.

    Provides mentoring and staff development activities to assist staff in pursuing professional licensing and certifications.

    Performs project management duties as needed

    Supervises directs field staff as required to perform work to acceptable quality standards.

    Assist in the development and training of Office personnel.

    Evaluates protocols and procedures employed by staff to ensure project specifications are met.

    Assists in matters of office administration and project management ( including direct personal involvement in field work, proposals, presentations and estimating ), developing regional revenue goals and annual budgets.

    Ensures that office under his/her supervision attains and maintains desired certifications and registrations.

    Performs field activities, as needed, to ensure projects are being handled correctly and that the quality standards are achieved.

    Performs administrative departmental functions including review of employees’ timesheets for correctness, punctuality, and to limit non-billable hours.

    Coordinates the work schedule (both field and laboratory), monitors the quality of the work produced, and ensures that each project’s Scope of Work is fulfilled.

    Prepares written reports; reviews staff’s reports and monitors turn-around times for projects.

    Provides peer-review for other professionals of designs, reports and other documents.

    Develops and presents verbal and written proposals, reports, interacts with owners, architects and/or consulting engineers, and prospective clients.

    Makes professional and technical recommendations regarding project design and/or corrective measures.

    Problem solves and determines compliance issue resolutions.

    Participates in sales and marketing efforts in the region.

    Pursues work on behalf of the services provided; prepares or coordinates for estimates and bids to be prepared for potential work, and is involved in other business development activities.

    Performs client billing reviews.

    Performs review of Profit & Loss Statement and monitors the department’s revenue and expense budgets.

    Develops and monitors office budgets for revenue and expense, including percentages of billable time.

    Attends and participates in manager’s meetings, other management meetings, strategic planning meetings, and establishing revenue goals and departmental/office budgets.

    Develops and implements long-range strategic activities for the office.

    Strives to see that the office accomplishes the stated Mission of the company, and that Atlas’ Values, Goals and Objectives are met, and demonstrates and personifies an attitude of professionalism, customer service, work ethic and the positive spirit for all employees in the office.

    Minimum Requirements:
    B.S degree in environmental science, geology, engineering, industrial hygiene or related field; M.S. degree or Certification a plus.
    Professional license or certification in recognized engineering, geology or EHS specialty a plus.
    10 years of operations management experience including 5 years of direct responsibility managing programs or projects, supervising staff, providing QA/QC of deliverables, and assisting with business development.
    Experience in a similar role with an environmental/engineering consulting firm a plus.
    Excellent leadership and client management skills.
    Basic management and supervision training
    Understanding of Business Math and Financial Statement analysis and P&L management experience.

    Other Requirements:
    Effective technical writing, strong oral communication, presentation and time management skills .
    Ability to work independently and as part of a team to meet organization and project objectives
    Ability to interact with individuals – ranging from other corporate and government entities, to construction management and field workers.
    Good verbal and written communication skills and professional demeanor.
    Ability to motivate others, and to inspire staff to reach for higher levels of personal and professional achievement, customer service and financial goals.
    Ability to make and carry out (sometimes difficult) business decisions.
    Ability to make project-related decisions with impartiality and integrity.
    Ability to respond rapidly and decisively to situations, issues and problems.
    Detail oriented, logical and analytical, able to solve problems.
    Good organizational skills; ability to multi-task.
    Ability to identify, plan and implement long-range goals.
    Ability to garner the loyalty of both company employees and business contacts.
    Working knowledge of state(s) and Federal Employment Law.
    Computer literacy in Microsoft Office products (Outlook, Word, Excel).
    Ability to read, comprehend and communicate highly technical information.
    Blueprint reading and Specification interpretation.
    Understanding of human resources management and employment practices.
    Strong work and business ethic; personal integrity; customer-service orientation.
    Ability to “think outside the box,” in future planning and business development.
    Amicable, work well with other employees and construction-related personnel as well as company and project management.

    Other miscellaneous qualities:
    Ability to drive safely and main alertness in varying driving conditions, including poor road conditions, long distances
    Ability to maintain safety consciousness at all times while working.

    Benefits:
    Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program.

    Who We Are:
    We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry’s most exceptional people.

    Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets.

    With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can.

    Our Values:
    Life: We enhance quality of life. We value people and safety above all else.
    Heart: As our hallmarks, we act with compassion, empathy and respect.
    Trust: We work together as partners, doing what we say with full accountability.
    Mastery: Always striving for the highest quality, we ensure greatness inspires all our work.

    Diversity, Equity & Inclusion are at the core of our purpose & values:

    We are committed to enhancing the lives of our employees, customers, shareholders, and the communities where we live and work. We believe in our heart-led approach and place a strong focus on conducting our business in an ethical, compassionate and respectful way. Through our Diversity, Equity & Inclusion Program, we seek to hire, develop, and promote a talented and diverse team of professionals nationwide. We believe in leveraging the power of our different backgrounds, beliefs, perspectives and capabilities to create value for our company and our communities. Our values of Life, Heart, Mastery and Trust are the principles by which we operate, the character of our people, and the culture of our organization. We’re Stronger Together.

    Atlas EEOC Statement

    Atlas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

    #LI-KK1 #LI-Onsite
  • 24 Days Ago

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Senior Technical Support Analyst
  • Arctic Information Technology
  • Anchorage, AK FULL_TIME
  • Overview JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Utilize pre-defined call and ticke...
  • 22 Days Ago

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Technical Support Agent
  • Matanuska Telephone Association, Inc.
  • Wasilla, AK FULL_TIME
  • We are searching for an experienced Technical Support Agent at our Sun Mountain facility. Primary Duties and Responsibilities: SUMMARY OF POSITION Working in a fast paced 24-hour call center environme...
  • 3 Days Ago

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Technical Support Agent
  • Matanuska Telecom Association Inc.
  • Wasilla, AK FULL_TIME
  • Technical Support AgentWe are searching for an experienced Technical Support Agent at our Sun Mountain facility. Primary Duties and Responsibilities: SUMMARY OF POSITION Working in a fast paced 24-hou...
  • 6 Days Ago

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Construction Project Manager - FAA Experience Desired
  • Parsons Technical Services, Inc.
  • Anchorage, AK FULL_TIME
  • In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
  • 20 Days Ago

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Donlin Gold: Camp Manager
  • ESS Support Services Worldwide
  • Anchorage, AK FULL_TIME
  • Donlin Gold: Camp Manager (Remote Camp) This is a general application to be considered for a remote site camp manager position open for ESS in Western Alaska. Summary The Camp Manager oversees all asp...
  • 10 Days Ago

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Technical Support Manager
  • Visionaire Partners
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 3/29/2024 12:00:00 AM

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Technical Support Manager
  • Vantage Bank Texas
  • Mcallen, TX
  • JOB SUMMARY The Technical Support Manager oversees a staff of help desk professionals and is the primary supervisor of t...
  • 3/29/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/29/2024 12:00:00 AM

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SRE Technical Support Manager
  • Tata Consultancy Service Limited
  • Dallas, TX
  • Must Have Technical/Functional Skills •We are seeking a Site Reliability Engineer (SRE) Support Manager who could manage...
  • 3/29/2024 12:00:00 AM

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$138,781 to $184,935

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019