Technical Support Manager jobs in Alexandria, VA

Technical Support Program Manager

H-CORE, Office of Planning and Operational Support

Overview

The Administration for Strategic Preparedness and Response (ASPR) is a public health preparedness and emergency response organization in the Office of the Secretary at the United States Department of Health and Human Services. ASPR was created under the Pandemic and All-Hazards Preparedness Act in the wake of Hurricane Katrina to lead the nation in preventing, preparing for, and responding to the adverse health effects of public health emergencies and disasters.

Aveshka, Inc. a Softtek Company is in search of multiple Technical Support Program Manager candidates.

Responsibilities

• Synchronize and integrate operational and surge planning efforts across key staff sections to ensure plans are developed and nested within operational and logistic response guidance, intent, and priorities.
• Develop, in collaboration with planning partners, overarching milestones, identify potential targets and decision points, facilitate metric and measurement establishment, and ensure workstream milestones are nested within the planning framework and track and report progress as required to support operational and contingency planning, and surge planning, as needed.
• Facilitate the convening of operational planning teams, to include setting the agenda, coordinating the meeting, capturing notes, and publishing action items, and support the design and execution of data collection and elicitation activities to inform planning. frame, outline, conduct course of action analysis, draft, and coordinate review, staffing of, and communications related to operational and contingency plans and other planning products, and support the development of strategic and deliberate plans as required.
• Accelerate information flow; collection, aggregation, and provision of actionable information and knowledge; and guidance to and from senior leaders to the staff to ensure synchronization and unity of effort and enable decision-making by leaders.
• Review and provide recommendations to the Chief of Plans on planning for near-term and current response operations, systems, and processes and demobilization of existing systems, processes, and operations to ensure they are appropriately nested with senior leader guidance, and they provide appropriate levels of detail to enable rapid understanding and decision making.
• Collect, analyze, and process information on current and forecasted situation.
• Support the establishment of organizational information requirements and reporting schedules to support the planning effort.
• Collaborate with the Analytics team to establish information collection activities as necessary, e.g., Essential Elements of Information (EEI), forecasted weather and impacts, infrastructure, environmental, demographics, etc.
• Compile and document incident support plans.
• Document significant decisions and facts relative to the organization's activities
• Conduct planning efforts to identify, track and manage key activities in time and space to ensure synchronization across multiple planning efforts.
• Develop strategic planning capabilities for consequence management and forecasting, contingency planning, and exercise planning.
• Identify potential risks to the plan or potential resource constraints to simultaneous operations.

Qualifications

Required Education

Required Experience

• 8-10 years of relevant experience in operational and contingency planning, analysis, and the FEMA Comprehensive Planning Guide 101 6-step planning process (or equivalent).
• At least one (1) EMI self-study planner's course.
• Demonstrated experience in the aggregation of multiple data points, establishment of metrics and measures, conduct of course of action analysis, and collation of information into succinct products for senior leaders.
• Experience in facilitating collaboration across multiple workstreams and agencies, as well as operating in interagency and/or intergovernmental organizations.
• Self-starter with the ability to critically think at the operational level to determine and recommend current and future planning requirements and work simultaneously across multiple planning lines of effort.
• Experience briefing senior leadership on plan development, highlighting operational and strategic impacts.
• Strong proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook and a working proficiency in remote/virtual meeting environments such as Zoom and Microsoft Teams.
• Strong organizational and communication skills (e.g., time management, communication, setting goals, delegation, working under pressure, self-motivation, analytical thinking, and attention to detail).

About Aveshka:

Aveshka is a professional services firm focused on addressing our nation's most complex threats and challenges. As a small business we're committed to supporting our clients' missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

Aveshka encourages collaborative communication and ongoing learning. Some of our benefits include:

• Extensive training programs
• Gym membership reimbursement
• Education reimbursement
• Technology benefits
• Commuter benefits
• Generous paid time off and much more!

Aveshka is an Equal Opportunity Employer (EOE)