Technical Support Manager jobs in Bellingham, WA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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Technical Support And Training Specialist
  • City of Bellingham
  • Bellingham, WA FULL_TIME
  • The City of Bellingham's Information Technology Services Department is hiring for a Technical Support & Training Specialist. Apply today!

    The Technical Support & Training Specialist (TS/TS) troubleshoots, diagnoses and resolves problems with desktop computer hardware, operating systems, application software, local area network (LAN) and peripherals for client departments and employees. The TS/TS provides instruction to the City's employees on the capabilities and use of a variety of software applications and assists employees with questions or problems. Performs routine maintenance and repairs on desktop computers and peripherals, including replacement of parts. This position may be hired by the Information Technology Services Department (ITSD) to provide services to various City departments or by a specific City department to provide broad-based, dedicated technical support to that department.

    This position will start at Step 1 ($34.85/hour). Employees receive step increases annually in accordance with the Guild of Pacific Northwest Employees, Local 1937 Collective Bargaining Agreement and City policy. The full hourly range for this position is $34.85 - $42.87. For internal candidates, placement within the range is based on City Pay Placement Procedures.

    BENEFITS:

    City of Bellingham employees receive medical, dental, and vision insurance as well as life insurance and long-term disability. Additional benefits include flexible spending accounts, a medical insurance opt-out program, and access to our employee assistance program. All eligible City employees are enrolled in a Washington State Department of Retirement Systems pension plan. Additionally, employees may elect to participate in the City’s 457 deferred compensation retirement savings plan.

    Employees will receive 12 paid holidays in addition to one paid floating holiday each year. Employees accrue 8 hours total of contract and state sick leave per month in accordance with the collective bargaining agreement and Washington State Law. At the time of hire, employees will accrue 7.33 hours of vacation per month. Vacation accruals increase based on years of service. Leave accruals are based on 1.0 FTE, accruals are pro-rated if part-time and require employee to be in paid status at least 120 hours/month.

    For additional information regarding benefits and compensation Information please visit the following:
    • Labor Agreements, Pay Schedules and E-Team Employee Handbook - City of Bellingham (cob.org)
    • Employment Benefits - City of Bellingham (cob.org)
    Closing Date/Time: Sun. 04/21/2024 11:59 PM Pacific Time

    ESSENTIAL FUNCTIONS:
     
    1. Assists City employees with problems experienced with word processing, spreadsheet, database management, desktop publishing and other software programs supported by Information Technology Services (ITS). Provides high quality, detailed consultation; technical support; and troubleshooting with an emphasis on customer satisfaction. Works with departmental LAN administrators in addressing LAN problems.
     
    2. Troubleshoots, diagnoses and repairs desktop computers, printers and other peripherals.  Uses diagnostic tools to identify hardware problems and initiates repair. Replaces boards and faulty components. Sends components to vendor for repair or replacement.
     
    3. Prepares newly acquired desktop computers, printers and peripherals for various City departments. Handles receipt of product (unpacks and verifies shipment against purchase order); tests equipment; completes software license registrations required; logs products in ITS inventory; prepares items for delivery, including loading software; and schedules delivery to department. Transports and installs equipment.
     
    4. Provides instruction to employees on features and capabilities of software packages and assists employees with utilizing application software to meet their needs.
     
    5. Installs memory chips, disk drives, network devices and PC boards into existing desktop computers.
     
    6. Acts as LAN administrator for assigned departments and divisions, including adding and deleting users from the network. Maintains desktop computer inventory including local area network (LAN) connections and topologies.
     
    7. Participates in the Service Desk to ensure that all desktop computer and software problems referred are recorded and resolved in a timely manner.
     
    8. Stays current with developments and changes in the desktop computer and related hardware and applications software industry. Reviews and tests new hardware and software applications for potential use by City departments.
     
    9. Provides technical support to assigned City Systems Team(s) or project teams.
     
    ADDITIONAL WORK PERFORMED:
     
    1. Performs Service Desk functions for clients as required.
     
    2. Assists in maintaining library of written, audio, video and disc-based information technology training materials used by employees.
     
    3. May assess software classes provided in the community to determine their appropriateness for employee needs. May distribute information about training opportunities and recommend software classes to employees as part of City-sponsored effort to provide computer training to employees.
     
    4. Occasionally presents training to City staff in use of software application programs and introduction to personal computer use. Prepares materials and teaches classes to small groups of employees.
     
    5. Performs related duties within the scope of the classification as assigned.

    WORKING ENVIRONMENT:
     
    Works extensively at a computer workstation. The work performed is in an office environment with frequent visits to customer's work sites. The Technical Support and Training Specialist moves desktop computers and peripherals from one location to another.
    • Minimum of six (6) years of relevant experience supporting PC-based hardware and software required.  Relevant post-secondary education may substitute for up to four (4) years of experience.
    • Work experience configuring, supporting and trouble-shooting user problems with contemporary software supported by the City (e.g. Microsoft Word, Excel, and Microsoft Office or Windows applications) required.
    • Work experience providing service and support to end-users in a sales or customer service environment required.
    • MSCE certification preferred.
    • Any combination of experience and training that gives the applicant the necessary skills and knowledge for the position may be considered.

    • Employment contingent on passing a criminal background check (See fair hiring practices).
    • Valid Washington State driver's license and good driving record.  Must submit a three-year driving abstract prior to hire.
    • Some positions may require passing a background investigation, polygraph examination and fingerprinting. Subject to re-check every five years (See fair hiring practices).
    **You are encouraged to print a copy of this job announcement for your reference as the process moves along**
     
     Please ensure your application is complete and all required information has been provided. Standard completeness means all application fields (contact information, personal information, education, work experience, references, and required supplemental questions). Provide as much detail as you believe will fully describe your experience and training.
          

    Application Review Process:
     
    1. Minimum Qualifications: Applicants must provide specific, detailed information so an initial determination can be made regarding your level of qualifications for this position. Applicant status will be updated on or around April 22, 2024. 
    2. Application Review: Applicants that meet minimum qualifications will go through an Application Review. Relevancy of your experience and training, together with composition, grammar, spelling and punctuation will be considered when evaluating application and responses to supplemental questions. Applicant status will be updated on or around May 3, 2024. 
    3. The top 5 (five) scoring applicants from the Application Review will be invited to participate in Oral Board Interviews, tentatively scheduled for on or around May 13, 2024. Applicants must achieve a passing score of 60% or higher from the Oral Board Interview to be placed on the eligibility list.  
    4. Applicants will be notified via email of Final Scores & Ranks. The final ranking of the register will be based on total scores for the following: Application Review (30%) and Oral Board Interview (70%).
    Final candidates will be referred to the department for additional examination, assessment, or test.
     
    This recruitment process will create a Civil Service eligibility register that will be used to fill current and future vacancies as they become available. There is currently 1 full-time vacancy in the ITSD. This position is represented by a union.  
     
     Please Note: Candidates will receive updates regarding application status via email. Please be sure to check your email frequently, including your spam folders for messages filtered by your email providers.
  • 11 Days Ago
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Tier II Technical Support
  • STARTOUCH INC
  • Bellingham, WA FULL_TIME
  • Join us! StarTouch INC is a leading Regional Internet and Telecommunications Carrier with a privately owned Microwave and Fiber Optic transport network. Our networks support some of the largest Cellul...
  • 18 Days Ago
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Parent-Child Assistance Program Case Manager
  • Brigid Collins Family Support Center
  • Mount Vernon, WA FULL_TIME
  • JOB DESCRIPTION Title: Parent-Child Assistance Program Case Manager Group: G_Apprentice Supervised by: Program Manager Location: Skagit Starting Wage: $19.00 Purpose: Deliver services and complete tas...
  • 22 Days Ago
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Resident Support Services Manager
  • Alderwood Health and Rehabilitation of Cascadia
  • Bellingham, WA FULL_TIME
  • DescriptionThe Resident Support Services Manager acts as an advocates for the residents. They protect vulnerable residents and ensure that their best interest is observed and also help the residents i...
  • 2 Months Ago
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Customer Support Manager
  • PTLA Real Estate Group
  • Bellingham, WA FULL_TIME
  • Job description POSITION: CUSTOMER SUPPORT MANAGER (Maintenance) REPORTS TO: ASSISTANT PORTFOLIO MANAGER and/or PORTFOLIO MANAGER SUMMARY: Under the direction of your supervisor, this position is acco...
  • 7 Days Ago
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Local Contract Nurse Practitioner - Outpatient Primary Care - $83-89 per hour
  • Healthcare Support
  • Twisp, WA FULL_TIME
  • Healthcare Support is seeking a Nurse Practitioner Outpatient Primary Care for a local contract job in Twisp, Washington.Job Description & RequirementsSpecialty: Primary CareDiscipline: Nurse Practiti...
  • 1 Month Ago
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0 Technical Support Manager jobs found in Bellingham, WA area

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Property Manager II - Villa Santa Fe Apartments
  • CCSWW
  • Bellingham, WA
  • Overview: $1,000 Hiring Bonus! Announcing a new hire Sign On Bonus available to Catholic Housing Services Property Manag...
  • 4/18/2024 12:00:00 AM
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Electrician Instructor - Tenure Track
  • Bellingham Technical College
  • Bellingham, WA
  • Salary: See Position Description Location : Bellingham, WA Job Type: Tenure Track Faculty Job Number: 2024-00007 Departm...
  • 4/18/2024 12:00:00 AM
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Assistant Director of University Residences Facilities
  • Western Washington University
  • Bellingham, WA
  • About the University Western Washington University, with over 16,000 students in seven colleges and the graduate school,...
  • 4/18/2024 12:00:00 AM
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Housing Systems Support Analyst
  • Western Washington University
  • Bellingham, WA
  • Housing Systems Support Analyst About the University Western Washington University, with over 16,000 students in seven c...
  • 4/17/2024 12:00:00 AM
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IAT II - System Administrator
  • Alluvionic
  • Oak Harbor, WA
  • Don't miss this great opportunity to provide information assurance for training systems at the Naval Air Station at Whid...
  • 4/17/2024 12:00:00 AM
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Mechanical Engineering Technology Instructor
  • Bellingham Technical College
  • Bellingham, WA
  • Bellingham Technical College invites applications for a full-time, annually contracted tenure-track Mechanical Engineeri...
  • 4/16/2024 12:00:00 AM
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Install Tech - LeafFilter CA
  • Leaf Home
  • Port Coquitlam, BC
  • At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a...
  • 4/15/2024 12:00:00 AM
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Transportation Admin
  • Perdue Farms
  • Mount Vernon, WA
  • ** Transportation Admin** Date: Jan 27, 2022 Location: Mount Vernon, WA, US, 98273 Req ID: 52121 Job Function: Administr...
  • 4/15/2024 12:00:00 AM
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About Bellingham, Washington

The city is located at 48°45′N 122°29′W / 48.750°N 122.483°W / 48.750; -122.483 (48.75, −122.48). The city is situated on Bellingham Bay which is protected by Lummi Island, Portage Island, and the Lummi Peninsula, and opens onto the Strait of Georgia. It lies west of Mount Baker and Lake Whatcom (from which it gets its drinking water) and north of the Chuckanut Mountains and the Skagit Valley. Whatcom Creek runs through the center of the city. Bellingham is 18 miles (29 km) south of the US-Canada border and 50 miles (80 km) southeast of Vancouver. According to the United States Census Burea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$131,067 to $174,660
Bellingham, Washington area prices
were up 2.9% from a year ago
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What does a Technical Support Manager do?

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019