Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Merchant Industry is a leading nationwide merchant service provider. Our expertise extends to credit card processing solutions for businesses of all sizes and industries, serving a diverse clientele of over 20,000 merchants. Merchant Industry offers comprehensive services, including dual pricing card processing, surcharging programs, ISO sales agent programs, industry training, cash advance programs, and various equipment solutions such as POS systems, terminals, and virtual gateway equipment.
We are seeking an experienced POS Technical Support Manager to manage the customer facing POS team.
Job Duties and Responsibilities
Qualifications and Experience
This position offers a base salary in the range of USD $80,000-90,000 annually plus a comprehensive benefits package including:
This position is located at our corporate headquarters in Long Island City, NY. Merchant Industry offers an innovative, collaborative culture where employees are encouraged to share ideas. We strive to promote from within and offer opportunities to learn and progress your career in a dynamic, fast-paced environment.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
Experience level:
Schedule:
Work Location: In person
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