Technical Support Manager jobs in Concord, NH

We are looking for someone who is motivated, detail oriented, has a positive attitude and is looking for long term employment. Training provided. Opportunity for advancement.

Hours are Monday-Friday 8:30-5:00.

Please submit Resume. Interviews will be set up through Indeed, please check back for times. We look forward to hearing from you!

Responsibilities:

· Research technical requests and initiate the quote process for new cable designs.

· Effectively communicate with internal and external customers to obtain necessary information to provide quotes, answer technical questions.

· Provide support to our Customer Service department.

· Field Technical Support calls of high-profile clients and troubleshoot over the phone.

· Design products with awareness of standard protocols and customer specification.

· Verify cost and availability of components, bulk cable and tools.

· Complete first check of design work.

· Support Assembly and Quality Control in the assembly and test requirements of new cable prototypes.

· Maintain a knowledge and continually improve internal documentation.

· Handle all customer information, both verbal and written, as confidential.

· Actively participate in the Engineering training program, including ongoing technical training.

· Maintain a professional, organized work environment.

· Effectively communicate with co-workers.

· Balance and prioritize workload to ensure quick turnaround.

· Contribute to a pleasant, productive and positive work environment by maintaining a positive and open attitude.

Qualifications and Skills:

· Good technical comprehension.

· Attention to detail.

· Ability to learn quickly.

· Ability to keep up with changing standards and requirements.

· Ability to work independently and as part of a team.

· Must type at least 30 words per minute.

· Ability to problem solve and act as necessary.

· Excellent computer skills.

· Professional appearance and positive attitude.

Physical Demands:

· Able to sit for extended periods with regularly scheduled breaks.

· Good eyesight (corrective accepted).

· No limitations of arm movement.

Willing to learn (or have prior knowledge of):

· CAD Design Software.

· Copper and Fiber cabling standards and networking.

· Signal and Pairing protocols.

· Telecommunications and data applications.

· LAN and WAN systems.

· Popular routing systems such as Cisco, HP, IBM, and Polycom.

Benefits include:

· Health Insurance.

· Dental Insurance.

· Vision Insurance.

· Life Insurance.

· Team Environment.

· Paid Holidays.

· Paid Time-Off.

· Retirement Savings Match.

· Paid training.

· Room for advancement.

About Stonewall Cable

Stonewall Cable Inc. has been in the cable manufacturing business since 1985. At our facility in Rumney, New Hampshire, we build all types of computer and network cables as well as harnesses for industrial applications. Stonewall has built its reputation on delivering quality products at competitive prices. We work hard to provide the best customer service and technical support available.

Our computer cabling solutions cover the full range from personal computers to mainframes. We have worked with IT managers from all over the world to find solutions to unique cabling problems. All our assemblies are manufactured in the US, using the highest quality cable and components.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Rumney, NH 03266: Relocate before starting work (Required)

Work Location: In person