Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
ACRE is a global leader in the delivery of integrated, intelligent technologies, and services. We have played an instrumental role in development and implementation of security technology initiatives on a global scale.
We are seeking a hands-on Technical Support Specialist in Danbury, CT. In this role, you will provide Tier 1 Help Desk support, system troubleshooting, RMA diagnosis and repair services to our customers. The ideal candidate will have strong customer service and technical skills.
Additional Responsibilities include:
To qualify for this great opportunity, you should have:
Come join a growing company that is committed to their employees as well as to continuous process improvement. This is an excellent opportunity and offers a competitive compensation package, medical insurance package, 401K plan with company match, and a flexible work environment.
If you have the required experience and qualifications, please apply online today!
Employer is EOE/M/F/D/V. Please no third party candidates or phone calls. Relocation is not available.
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