Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Onsite, second shift position.
Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role.
Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 18 months of employment.
SPECIAL CONSIDERATIONS : Must be able to work second shift with weekend hours. New-hire training will take place M-F, 8am-4 : 30pm and will consist of 2-3 weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced technician.
After training, candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm. The exact 8hr shift will fluctuate based on volumes and business need.
After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
PRIMARY RESPONSIBILITIES & DUTIES :
The Social Media Care team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.
This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing / approving outbound content for quality and accuracy.
COMMON QUESTIONS INCLUDE :
Requirements
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
Last updated : 2024-04-23
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