Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Location : Urbandale, IA
Urbandale, IA
Approved Duration : 24 Months
24 Months
ONSITE
Key skills would be technical aptitude and a strong sense of urgency in troubleshooting problems. Previous precision ag technology experience would be a big plus
Your Responsibilities :
As a Machine Support Specialist for John Deere ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues.
In addition, you will :
What Skills You Need (Required skills / experiences) :
What Makes You Stand Out (Desired skills / experiences) :
Knowledge or experience supporting products and their functions.
Knowledge or experience with AMS (Ag Management Solutions) components.
Education :
Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline / work experience.
About Staff Finders Technical, Inc. :
Founded in Oregon and Servicing the U.S. from Manufacturing, Aero space, Semi Conductor, Electronics. Circuit Board Contractors I.
T., Hardware and Software Engineering. We are a women owned business with our founder having over 30 years experience and contacts in these Industries.
Let us help you with your next career move send all resumes to our email and we will promptly get busy on your career change.
Welcome to our site www.stafffinders.com Best wishes on you next move forward in your career. call today 503 617 2979
Last updated : 2024-03-04
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