Technical Support Manager jobs in Des Moines, IA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Product support representative
  • Staff Finders Technical, Inc.
  • Johnston, IA FULL_TIME
  • Location : Urbandale, IA

    Urbandale, IA

    Approved Duration : 24 Months

    24 Months

    ONSITE

    Key skills would be technical aptitude and a strong sense of urgency in troubleshooting problems. Previous precision ag technology experience would be a big plus

    Your Responsibilities :

    As a Machine Support Specialist for John Deere ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues.

    In addition, you will :

    • Promote use and improvement of Technical Information and preferred delivery channels
    • Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues
    • Assist Dealers / TCSM's (Territory Customer Support Manager) with in-field problem resolution
    • Identify need for developing and authoring new solutions
    • Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer
    • Participate in development and delivery of technical training material

    What Skills You Need (Required skills / experiences) :

    • Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.
    • Strong ability to self-learn and share product knowledge.
    • Experience reading engineering prints and schematics.
    • Experience / aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.
    • Ability and willingness to travel domestically up to 25% and internationally on occasion.
    • Ability and willingness to work occasional Late shift (11 : 00 am - 7 : 30 pm) including extended and weekend hours to support seasonal volume.

    What Makes You Stand Out (Desired skills / experiences) :

    Knowledge or experience supporting products and their functions.

    Knowledge or experience with AMS (Ag Management Solutions) components.

    Education :

    Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline / work experience.

    About Staff Finders Technical, Inc. :

    Founded in Oregon and Servicing the U.S. from Manufacturing, Aero space, Semi Conductor, Electronics. Circuit Board Contractors I.

    T., Hardware and Software Engineering. We are a women owned business with our founder having over 30 years experience and contacts in these Industries.

    Let us help you with your next career move send all resumes to our email and we will promptly get busy on your career change.

    Welcome to our site www.stafffinders.com Best wishes on you next move forward in your career. call today 503 617 2979

    Last updated : 2024-03-04

  • 11 Days Ago

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Customer Support Representative II (C)
  • Staff Finders Technical of Oregon
  • Johnston, IA CONTRACTOR
  • John Deere: Customer Support Representative II - Enterprise Contact Center Currently this position is strictly a contingent position and we do not have expectations to transition this position into a ...
  • 1 Day Ago

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Computer Support Associate/I.T. (C)
  • Staff Finders Technical of Oregon
  • Urbandale, IA CONTRACTOR
  • John Deere: Computer Support Associate: I.T.Top Must Haves:Focus on break fix for hardware/software and ensuring customer satisfactionWorking and collaborating in a team environment to solve problems ...
  • 2 Days Ago

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(37801) Late-Night Customer Support Representative
  • Staff Finders Technical of Oregon
  • Johnston, IA CONTRACTOR
  • (37801) Late-Night Customer Support Representative - Full Remote (CST) Client: John DeereReq# / Job Title: 37801/ Customer Support Representative IIPayrate: $19.50 /hourLocation: Urbandale, IAApproved...
  • 18 Days Ago

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(37196) CCMS/Ag Management Solutions: Machine Support Specialist
  • Staff Finders Technical of Oregon
  • Johnston, IA FULL_TIME
  • Location: Urbandale, Iowa Approved Duration: 27 months Accessibility: Onsite Shift Days: Monday – Friday Shift Hours: 7am – 3:30pm We would prefer candidates that can be work onsite. Depending on the ...
  • Just Posted

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Project Manager
  • Atlas Technical Consultants
  • Des Moines, IA FULL_TIME
  • Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austi...
  • 7 Days Ago

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0 Technical Support Manager jobs found in Des Moines, IA area

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Mobile Device Support Associate
  • Metasys Technologies, Inc.
  • Des Moines, IA
  • Mobile Device Support Associate Des Moines, IA (Onsite) 6 Months Contract Overview: Support clients utilizing systems, f...
  • 3/18/2024 12:00:00 AM

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Senior Project Manager - Data Center Hydraulic Modeler REMOTE
  • Careerbuilder
  • Des Moines, IA
  • Senior Project Manager - Data Center Hydraulic Modeler Job ID 155132 Posted 15-Feb-2024 Service line GWS Segment Role ty...
  • 3/18/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Des Moines, IA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/17/2024 12:00:00 AM

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Sr Software Engineer, Formal Leader Opportunity
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do: Enterprise Business Solutions is looking for a transformational software engineering leader to lead our ...
  • 3/16/2024 12:00:00 AM

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.Net Tech Lead
  • Indotronix International Corporation
  • Des Moines, IA
  • Pay Rate:- W2 Rate $ 59.70 Will not consider candidates unless they are willing to be onsite day 1 relocated or local to...
  • 3/16/2024 12:00:00 AM

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Systems Engineer Specialist - Cortex
  • Palo Alto Networks
  • Des Moines, IA
  • Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecur...
  • 3/16/2024 12:00:00 AM

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Systems and Development Analyst 3-Oracle Integration Cloud
  • MidAmerican Energy
  • Des Moines, IA
  • Description Primary Job Duties and Responsibilities (Essential Job Function) Working independently under minimal supervi...
  • 3/16/2024 12:00:00 AM

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Defined Benefit Data Management Analyst
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do Do you have strong Defined Benefit knowledge? Strong attention to detail? Do you like to solve problems? ...
  • 3/15/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$122,845 to $163,699
Des Moines, Iowa area prices
were up 0.8% from a year ago

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