Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Enterprise Electronics Corporation is seeking an experienced Technical Support Analyst with a background in electronics, radar, electronic warfare, or antenna testing for its Enterprise, AL manufacturing facility. The Technical Support Analyst (TSA) is responsible for assisting customers, as well as, other EEC personnel, with technical issues and answering questions related to weather radar hardware or software. Duties include responding to customer requests for technical support and communicating with them by phone or through messaging platforms to diagnose and resolve technical issues. The TSA also engages and coordinates with other EEC Subject Matter Experts (SMEs) to diagnose and resolve complex hardware or software issues that require in-depth expertise in one or more areas of technical specialization. The TSA is a technical professional who provides vital operational support to customers for EEC weather radars and serves as a key technical resource across multiple EEC functions including Engineering, Field Services, Production, Program Management, Quality, and Software Engineering.
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